APEXX Global
APEXX Global
51 – 200 Xodimlar
B2BFintexSaaS
APEXX Global korporativ savdogarlar uchun xalqaro to‘lovlarni soddalashtirishga yo‘naltirilgan fintech va B2B SaaS kompaniyasidir. Uning To‘lovlarni Orkestratsiya qilish platformasi bizneslarni yagona API orqali kartalar, raqamli hamyonlar, muqobil to‘lov usullari hamda hozir xarid qilib, keyinroq to‘lash xizmatlarini taqdim etuvchilarga ulaydi. AIRE orqali aqlli yo‘naltirish, xarajatlarga asoslangan yo‘naltirish, rad etilgan to‘lovlarni kaskadli qayta yo‘naltirish, tokenizatsiya, BIN qidiruvi, birlashtirilgan hisobotlar va tahlil kabi funksiyalar sayohat, chakana savdo, mobilitet va marketplace sohalaridagi savdogarlarga turli bozorlardagi to‘lov operatsiyalarini boshqarish, tranzaksiyalarni qabul qilish darajasini oshirish va rad etilgan to‘lovlarga samaraliroq javob berishga yordam beradi.

Technical Support Engineer, India (Remote)

Investigate merchant incidents and technical queries for APEXX Global’s payment orchestration platform. Troubleshoot APIs, databases, and monitoring systems while providing rotational support coverage.

Tavsif

  • Use the APEXX technical incident matrix to classify issues and incidents
  • Conduct initial technical investigations using Grafana, Portals, Quicksight, Snowflake, and relevant technical expertise
  • Route issues to L2 engineering teams or external partners when escalation is needed
  • Manage merchant questions and problems through to resolution
  • Investigate merchant incidents and internal monitoring alerts outside standard hours
  • Initiate incident management procedures and escalate to L2 teams as appropriate
  • Draft merchant updates and manage phone communications during incidents
  • Share clear updates during shift handovers and morning stand-ups
  • Collaborate closely with Product, Implementations, and Technology teams

Talablar

  • Prior experience in technical support engineering, preferably in a startup or fintech setting
  • Practical experience working with APIs
  • Experience using ticketing and collaboration platforms such as Freshdesk, Jira, Confluence, or comparable tools
  • Basic to intermediate proficiency in SQL
  • Experience working with MySQL, Snowflake, or PostgreSQL databases
  • Familiarity with Postman, Excel, Kibana, or Grafana is beneficial
  • Ability to work against SLAs and resolve incidents in high-pressure situations
  • Strong capability in first-line investigation and technical issue identification
  • Clear and effective written and spoken communication
  • Well-developed problem-solving, analytical, and organisational abilities
  • Availability for rotating shifts, including nights and weekends when needed

Imtiyozlar

  • Competitive pay
  • Annual leave allowance
  • Public holiday entitlement
  • Time away from work that supports wellbeing
  • Option to work remotely from eligible locations for up to 90 days annually under the Work From Anywhere policy
  • Comprehensive health coverage
  • Personal accident coverage
  • Enhanced parental and family leave
  • Opportunities for learning and professional development

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