LogoFresh Jobs Ahead
RELX
RELX
Sponsor pentru viza de lucrător calificatAsigurăriAsistență medicalăConsultanță
RELX dezvoltă instrumente de analiză și de luare a deciziilor bazate pe informații pentru clienți profesioniști și companii din întreaga lume. Produsele sale combină conținut specializat, date și tehnologie pentru a sprijini decizii mai bune și rezultate mai solide în domeniile riscurilor, științei, tehnologiei și medicinei, juridic și expozițiilor. RELX activează și pe piețe asociate consultanței, serviciilor medicale și asigurărilor, ajutând organizațiile să își îmbunătățească productivitatea, să gestioneze riscurile, să avanseze cercetarea, să susțină activitatea juridică și să desfășoare tranzacții comerciale mai eficiente.
LinkedIn
Locurile de muncă ale companiei

Technical Customer Support Coordinator I - Manila Onsite

Provide technical support for LexisNexis software, accounts, networks, and databases. Resolve customer issues by phone through troubleshooting, installations, escalations, and product guidance.

PHFilipineLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență IT

Descriere

  • Deliver high-quality technical support and resolve customer issues by phone
  • Meet or exceed department objectives that support LexisNexis revenue
  • Start escalation procedures for unresolved customer concerns
  • Handle account support, including ID and password assistance, billing, invoices, and general services
  • Support software and web-product navigation, installations, upgrades, database maintenance, and migrations
  • Review basic accounting information and reports
  • Guide customers through product features and functionality
  • Install and remove software during remote support sessions
  • Refer issues to the appropriate department
  • Assess technical, billing, and accounting concerns and work with end users to resolve them
  • Coordinate beta testing and document selected new LexisNexis products
  • Determine whether problems originate from the network or the local computer
  • Apply restrictions involving drive mapping, folder permissions, sharing, and Windows security
  • Maintain and troubleshoot customer databases
  • Investigate technical problems with LexisNexis Online products
  • Confirm customer computer compatibility with LexisNexis products
  • Follow up on customer concerns through required callbacks
  • Support multiple recent versions of Windows
  • Build and maintain positive relationships with internal and external contacts
  • Collaborate with the team to strengthen individual and collective performance

Cerințe

  • Bachelor's degree in any field, or at least two years of college completed without back subjects or incomplete units
  • At least two years of TSR or CSR experience
  • Strong attention to detail with the ability to multitask while communicating with customers and documenting interactions
  • Excellent verbal and written communication skills
  • Experience with financial management or accounting platforms such as QuickBooks is preferred but not required
  • Ability to quickly learn and use enterprise AI tools and technologies
  • Proficiency with CRM systems, account programs, and Microsoft Office applications
  • Excellent keyboarding skills
  • Ability to research and retrieve required information from available resources
  • Ability to ask all relevant questions
  • Ability to follow instructions for complete note entry, record disposition, and recommendations
  • Energetic, positive, and self-motivated approach
  • Willingness to develop additional skills or take on upskilling as needed
  • Reliable attendance and punctuality with no reliability issues
  • Completion of all assigned tasks
  • At least one year in the current role with a PDP rating of 3.0 or higher
  • No disciplinary action within the previous 12 months
  • No attendance or punctuality issues within the previous 12 months
  • No enrollment in a Performance Improvement Plan during the previous 12 months
  • Successful or above rating in the most recent Enabling Performance cycle

Beneficii

  • Benefits specific to the country of employment
  • Accommodation or adjustment support during the hiring process

Locuri de muncă similare

Nivoda

Senior Full-Stack Engineer, Growth

Nivoda
201 – 500 Angajați
Comerț cu amănuntulComerț electronicPiață online
USStatele Unite ale Americii
200.000 $ – 280.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăInginer full-stackInginer software
AWSJavaScriptKafkaNode.jsSQLTypeScript

Build onboarding, lifecycle, and checkout systems for Nivoda’s global jewellery marketplace. Improve activation, conversion, and retention with event-driven services and experimentation.

Deschide
Capital.com

Technical Product Operations Manager at Capital.com (Hybrid, Poland)

Capital.com
501 – 1.000 Angajați
Sponsor pentru viza de lucrător calificatComerț electronicFinanțeFintech
PLPoloniaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăOperațiuni de produs
KafkaKubernetesSQL

Advance a global trading platform by coordinating engineering programmes and improving how teams work. Lead migrations, data-informed process changes, automation, and practical AI adoption across engineering.

Deschide
Kyndryl

Senior SQL Server Database Administrator

Kyndryl
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
INIndiaLa sediuNormă întreagăSeniorLiderLimbă Obligatorie: englezăAdministrator de baze de date
MS SQL ServerSQL

Administer and improve Kyndryl’s enterprise SQL Server infrastructure in Bangalore or Chennai, supporting performance, security, availability, and disaster recovery. The role covers database operations, lifecycle management, monitoring, and support for application teams.

Deschide