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RELX
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RELX butun dunyodagi professional va biznes mijozlari uchun axborotga asoslangan tahlil hamda qaror qabul qilish vositalarini ishlab chiqadi. Uning mahsulotlari Risklarni boshqarish, Ilmiy, texnik va tibbiy yo‘nalishlar, Huquqiy xizmatlar hamda Ko‘rgazmalar sohalarida yaxshiroq qarorlar va yuqoriroq natijalarni qo‘llab-quvvatlash uchun maxsus kontent, ma’lumotlar va texnologiyalarni birlashtiradi. RELX, shuningdek, konsalting, sog‘liqni saqlash va sug‘urta bilan bog‘liq bozorlarda faoliyat yuritib, tashkilotlarga unumdorlikni oshirish, xatarlarni boshqarish, tadqiqotlarni rivojlantirish, huquqiy ishlarni qo‘llab-quvvatlash va biznes bitimlarini samaraliroq amalga oshirishda yordam beradi.
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Kompaniyadagi ish o‘rinlari

Technical Customer Support Coordinator I - Manila Onsite

Provide technical support for LexisNexis software, accounts, networks, and databases. Resolve customer issues by phone through troubleshooting, installations, escalations, and product guidance.

PHFilippinOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaIT yordami

Tavsif

  • Deliver high-quality technical support and resolve customer issues by phone
  • Meet or exceed department objectives that support LexisNexis revenue
  • Start escalation procedures for unresolved customer concerns
  • Handle account support, including ID and password assistance, billing, invoices, and general services
  • Support software and web-product navigation, installations, upgrades, database maintenance, and migrations
  • Review basic accounting information and reports
  • Guide customers through product features and functionality
  • Install and remove software during remote support sessions
  • Refer issues to the appropriate department
  • Assess technical, billing, and accounting concerns and work with end users to resolve them
  • Coordinate beta testing and document selected new LexisNexis products
  • Determine whether problems originate from the network or the local computer
  • Apply restrictions involving drive mapping, folder permissions, sharing, and Windows security
  • Maintain and troubleshoot customer databases
  • Investigate technical problems with LexisNexis Online products
  • Confirm customer computer compatibility with LexisNexis products
  • Follow up on customer concerns through required callbacks
  • Support multiple recent versions of Windows
  • Build and maintain positive relationships with internal and external contacts
  • Collaborate with the team to strengthen individual and collective performance

Talablar

  • Bachelor's degree in any field, or at least two years of college completed without back subjects or incomplete units
  • At least two years of TSR or CSR experience
  • Strong attention to detail with the ability to multitask while communicating with customers and documenting interactions
  • Excellent verbal and written communication skills
  • Experience with financial management or accounting platforms such as QuickBooks is preferred but not required
  • Ability to quickly learn and use enterprise AI tools and technologies
  • Proficiency with CRM systems, account programs, and Microsoft Office applications
  • Excellent keyboarding skills
  • Ability to research and retrieve required information from available resources
  • Ability to ask all relevant questions
  • Ability to follow instructions for complete note entry, record disposition, and recommendations
  • Energetic, positive, and self-motivated approach
  • Willingness to develop additional skills or take on upskilling as needed
  • Reliable attendance and punctuality with no reliability issues
  • Completion of all assigned tasks
  • At least one year in the current role with a PDP rating of 3.0 or higher
  • No disciplinary action within the previous 12 months
  • No attendance or punctuality issues within the previous 12 months
  • No enrollment in a Performance Improvement Plan during the previous 12 months
  • Successful or above rating in the most recent Enabling Performance cycle

Imtiyozlar

  • Benefits specific to the country of employment
  • Accommodation or adjustment support during the hiring process

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