LogoFresh Jobs Ahead
ExtraHop
ExtraHop
501 – 1.000 Angajați
ÎntreprindereSecuritateSecuritate cibernetică
ExtraHop dezvoltă soluții de securitate cibernetică și de gestionare a rețelelor pentru întreprinderi. Platforma sa utilizează analize în timp real și învățare automată pentru a oferi vizibilitate asupra infrastructurii IT, pentru a monitoriza tiparele de trafic, a identifica activitățile neobișnuite și a ajuta echipele de securitate să detecteze și să răspundă amenințărilor cibernetice. ExtraHop activează în sectoarele securității cibernetice, securității și tehnologiei pentru întreprinderi și menține o secțiune dedicată carierelor pentru profesioniștii care explorează oportunități în cadrul companiei.
LinkedIn
Locurile de muncă ale companiei

Support Engineer I - Seattle Hybrid

Provide technical support for ExtraHop’s Network Detection and Response platform, troubleshooting customer network and security issues. Support appliances, integrations, tickets, and enterprise infrastructure in a hybrid role.

USStatele Unite ale AmericiiWAWashington
28 $ – 32 $ / oră
HibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suport
ComutareDNSJavaScriptLinuxSecuritate ciberneticăUnix

Descriere

  • Support appliance hardware and firmware deployments.
  • Contribute to Knowledge-Centered Services by using documented expertise and participating in team discussions.
  • Investigate customer issues with established guidance and documentation.
  • Manage initial ticket intake and escalate cases when appropriate.
  • Partner with senior engineers and cross-functional teams to resolve complex issues.
  • Help customers configure network infrastructure, virtualization environments, and third-party integrations.
  • Support customers with hardware troubleshooting and replacement processes.
  • Maintain ticket updates, customer communications, and work-item completion in the ticketing system.
  • Serve as the primary contact for customer questions and concerns.
  • Communicate professionally by phone, through ticketing systems, and via video conferencing.
  • Attend in-office meetings no more than monthly and participate in annual on-site training.

Cerințe

  • At least two years of B2B technical support experience; this role is not entry level.
  • Strong command of the OSI model.
  • Understanding of routing and switching within network infrastructure.
  • Strong knowledge of data movement across internal environments and connections to external networks.
  • Working knowledge of DHCP, TCP, DNS resolution, TLS and TLS handshakes, HTTP, SSO, network topologies, and related networking protocols.
  • Ability to turn technical concepts into practical troubleshooting approaches.
  • Ability to diagnose complex architectural incidents based on the application or incident context.
  • Excellent customer service, organization, and technical documentation abilities.
  • Ability to collaborate effectively with internal teams and cross-functional stakeholders.
  • Ability to perform effectively in fast-paced, high-pressure environments.
  • Reliable and predictable attendance.
  • Availability for a 9 a.m. to 6 p.m. PST schedule.
  • Experience with Unix or Linux operating systems.
  • Understanding of cybersecurity concepts, terminology, and tools.
  • Familiarity and comfort with JavaScript.
  • Networking or infrastructure certification, such as CompTIA Network+.
  • Cybersecurity certification, such as CompTIA Security+.

Beneficii

  • Health, dental, and vision coverage
  • Flexible paid time off
  • Sick leave prorated from the hire date
  • All U.S. federal holidays
  • Three paid volunteer days
  • Eligibility for an annual discretionary bonus for non-commissioned positions
  • Flexible spending and dependent care accounts plus an employee assistance program, where applicable
  • Education reimbursement
  • 401(k) with employer matching or a pension, where applicable
  • Pet insurance in the United States
  • Parental leave in the United States
  • Hybrid and remote work options

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Deschide
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo
51 – 200 Angajați
ConsultanțăLogisticăMarketing
PHFilipine
45.000 ₱ / lună
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistent executiv

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

Deschide