Consulting Cloud Architect, OpenShift
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Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
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ExtraHop उद्यमों के लिए साइबर सुरक्षा और नेटवर्क प्रबंधन समाधान विकसित करता है। इसका प्लेटफ़ॉर्म आईटी अवसंरचना में दृश्यता प्रदान करने, ट्रैफ़िक पैटर्न की निगरानी करने, असामान्य गतिविधियों की पहचान करने और सुरक्षा टीमों को साइबर खतरों का पता लगाने तथा उनका जवाब देने में मदद करने के लिए रीयल-टाइम विश्लेषण और मशीन लर्निंग का उपयोग करता है। ExtraHop साइबर सुरक्षा, सुरक्षा और उद्यम प्रौद्योगिकी क्षेत्रों में कार्यरत है तथा कंपनी में अवसर तलाशने वाले पेशेवरों के लिए करियर संबंधी जानकारी उपलब्ध कराता है।
Support Engineer I - Seattle Hybrid
Provide technical support for ExtraHop’s Network Detection and Response platform, troubleshooting customer network and security issues. Support appliances, integrations, tickets, and enterprise infrastructure in a hybrid role.
विवरण
- Support appliance hardware and firmware deployments.
- Contribute to Knowledge-Centered Services by using documented expertise and participating in team discussions.
- Investigate customer issues with established guidance and documentation.
- Manage initial ticket intake and escalate cases when appropriate.
- Partner with senior engineers and cross-functional teams to resolve complex issues.
- Help customers configure network infrastructure, virtualization environments, and third-party integrations.
- Support customers with hardware troubleshooting and replacement processes.
- Maintain ticket updates, customer communications, and work-item completion in the ticketing system.
- Serve as the primary contact for customer questions and concerns.
- Communicate professionally by phone, through ticketing systems, and via video conferencing.
- Attend in-office meetings no more than monthly and participate in annual on-site training.
आवश्यकताएँ
- At least two years of B2B technical support experience; this role is not entry level.
- Strong command of the OSI model.
- Understanding of routing and switching within network infrastructure.
- Strong knowledge of data movement across internal environments and connections to external networks.
- Working knowledge of DHCP, TCP, DNS resolution, TLS and TLS handshakes, HTTP, SSO, network topologies, and related networking protocols.
- Ability to turn technical concepts into practical troubleshooting approaches.
- Ability to diagnose complex architectural incidents based on the application or incident context.
- Excellent customer service, organization, and technical documentation abilities.
- Ability to collaborate effectively with internal teams and cross-functional stakeholders.
- Ability to perform effectively in fast-paced, high-pressure environments.
- Reliable and predictable attendance.
- Availability for a 9 a.m. to 6 p.m. PST schedule.
- Experience with Unix or Linux operating systems.
- Understanding of cybersecurity concepts, terminology, and tools.
- Familiarity and comfort with JavaScript.
- Networking or infrastructure certification, such as CompTIA Network+.
- Cybersecurity certification, such as CompTIA Security+.
लाभ
- Health, dental, and vision coverage
- Flexible paid time off
- Sick leave prorated from the hire date
- All U.S. federal holidays
- Three paid volunteer days
- Eligibility for an annual discretionary bonus for non-commissioned positions
- Flexible spending and dependent care accounts plus an employee assistance program, where applicable
- Education reimbursement
- 401(k) with employer matching or a pension, where applicable
- Pet insurance in the United States
- Parental leave in the United States
- Hybrid and remote work options
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