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RudderStack
RudderStack
51 – 200 Angajați
Sponsor pentru viza H1BConsultanțăInfrastructura de dateMarketing
RudderStack este o companie de infrastructură de date care dezvoltă o platformă de date despre clienți concepută să funcționeze nativ în depozitul de date, pentru colectarea, unificarea și activarea datelor despre clienți. Platforma ajută echipele de date să creeze profiluri de clienți fiabile în propriul depozit de date, să îmbunătățească calitatea datelor, să susțină rezolvarea identității și să conecteze informațiile la instrumente de afaceri. RudderStack oferă, de asemenea, echipelor de marketing, succes al clienților și produs funcționalități pentru analiză, fluxuri de lucru bazate pe inteligență artificială și învățare automată și personalizare în timp real, susținând în același timp cerințele de guvernanță și conformitate a datelor, precum GDPR și HIPAA.
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Senior Solutions Architect, Post-Sales - UK Remote

Lead post-sales architecture and technical delivery for EMEA customers using RudderStack’s warehouse-native customer data platform. Own onboarding, migrations, enablement, architecture guidance, and resolution of complex technical issues.

GBRegatul UnitRemoteNormă întreagăSeniorLimbă Obligatorie: englezăInginer de soluții
AWSAzureCloudETLGoogle Cloud Platform

Descriere

  • Serve as the technical lead for a portfolio of EMEA accounts alongside Customer Success Managers
  • Own customers’ technical outcomes from onboarding through ongoing adoption
  • Lead onboarding activities so customers are configured correctly and reach value quickly
  • Plan and oversee migrations from Segment, mParticle, GA4, and internal data pipelines
  • Create implementation plans and guide customers through execution
  • Answer technical questions covering SDKs, event streaming, data warehouses, reverse ETL, and identity resolution
  • Deliver product training adapted to each customer’s team and use case
  • Spot platform adoption gaps and demonstrate features that address customer needs
  • Advise customers on customer data strategy and solution architecture
  • Collect customer feedback and communicate it to Product and Engineering to inform the roadmap
  • Build deep expertise in the customer data ecosystem and RudderStack’s position within it
  • Lead occasional onsite customer meetings for relationship development, onboarding, and workshops
  • Escalate technical incidents and collaborate with Engineering and Support on critical customer issues

Cerințe

  • At least five years of experience in a customer-facing technical role such as Solutions Engineer, Solutions Architect, Technical Account Manager, or Implementation/Professional Services Consultant
  • At least eight years of progressive experience supporting technical products
  • A proactive, self-directed approach to work
  • High emotional intelligence, with the ability to build trust and navigate difficult conversations calmly and empathetically
  • Ability to understand underlying technical mechanisms and learn new concepts quickly
  • Strong customer-oriented problem-solving skills
  • A continuous-learning mindset and enthusiasm for acquiring and sharing knowledge
  • Strong organisation, drive, and the ability to shift context across multiple accounts
  • Solid knowledge of modern web services, mobile applications, and cloud infrastructure including AWS, Google Cloud Platform, and Microsoft Azure
  • Professional experience with areas such as web and mobile development, device platforms and architectures, ETL workflows, high-availability systems, business continuity, message queuing, and pipeline design
  • Experience leading platform migrations or large-scale enterprise implementations is a plus
  • Experience building websites or mobile applications, or working with ETL and data pipelines, is a plus
  • Experience in marketing or advertising and familiarity with technical customer-data challenges is a plus
  • Experience with data analytics, data science, AI, or machine learning is a plus

Beneficii

  • Remote-first working arrangement
  • Occasional customer-site travel, expected to involve a few trips each year
  • Work alongside experienced engineers using open-source technology
  • Opportunities for professional learning and knowledge sharing

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