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Guesty
Guesty
501 – 1.000 Angajați
ConsultanțăLogisticăOspitalitate
Guesty dezvoltă o platformă tehnologică completă pentru companiile din domeniul ospitalității. Software-ul său reunește instrumente care ajută echipele din ospitalitate să gestioneze operațiunile de zi cu zi, să automatizeze activitățile repetitive, să îmbunătățească eficiența și să creeze experiențe mai bune pentru oaspeți. Cu sprijinul unei echipe dedicate de ingineri și al unei expertize solide în ospitalitate, Guesty se concentrează pe a ajuta companiile să își simplifice operațiunile și să se dezvolte.
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Locurile de muncă ale companiei

Senior Customer Success Team Lead - Colombia Remote

Lead a global customer success team at Guesty, an all-in-one hospitality operations platform. Own retention, upsells, account growth, and scalable success programs for SMB customers across the Americas.

COColumbiaRemoteNormă întreagăSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Lead and develop global Customer Success Managers against performance goals
  • Run regular reviews and deliver continuous coaching and feedback
  • Use customer data and trends to uncover process improvements and strategic opportunities
  • Present team performance and portfolio health updates to senior leadership
  • Own complex customer escalations while strengthening relationships with key accounts
  • Partner with Operations, Sales, and Onboarding to remove team blockers
  • Create scalable operating processes and digitize the customer journey
  • Coach Customer Success Managers in leading strategic client conversations
  • Increase retention, upsell activity, and account growth across the Americas SMB segment
  • Elevate team standards through high-quality execution, proactive improvements, and effective collaboration

Cerințe

  • Experience managing at least five CSMs in an international B2B SaaS environment
  • Demonstrated success closing upsells while managing a large B2B SaaS account portfolio
  • Strong communication, interpersonal, and strategic-thinking skills, with the ability to align customer success plans to business objectives across cultures and time zones
  • Ability to manage complex customer situations and de-escalate challenging interactions
  • Proficiency with CRM, Customer Success, and business intelligence tools; Salesforce experience is strongly preferred
  • Understanding of the SMB market and its specific challenges is preferred
  • Short-term rental industry experience is a significant advantage

Locuri de muncă similare

Hamilton Medical

Account Manager, Respiratory Ventilation | Texas and Oklahoma

Hamilton Medical
501 – 1.000 Angajați
Sponsor pentru viza H1BAsigurare de sănătateAsistență medicalăIndustria prelucrătoare
USStatele Unite ale AmericiiTXTexasRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de conturiVânzări

Lead hospital sales of Hamilton Medical respiratory ventilation products across Texas and Oklahoma. Oversee capital procurement, customer adoption, installations, training, and territory pipeline management.

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