Guesty mehmondo‘stlik bizneslari uchun barcha zarur vositalarni birlashtiruvchi texnologik platformani ishlab chiqadi. Uning dasturiy ta’minoti mehmondo‘stlik jamoalariga kundalik operatsiyalarni boshqarish, takroriy ishlarni avtomatlashtirish, samaradorlikni oshirish va mehmonlar uchun yanada yaxshi tajriba yaratishga yordam beradigan vositalarni bir joyga jamlaydi. Maxsus muhandislik jamoasi va mehmondo‘stlik sohasidagi chuqur tajribasiga tayangan holda, Guesty bizneslarga operatsiyalarini soddalashtirish va rivojlantirishga yordam berishga e’tibor qaratadi.
Senior Customer Success Team Lead - Colombia Remote
Lead a global customer success team at Guesty, an all-in-one hospitality operations platform. Own retention, upsells, account growth, and scalable success programs for SMB customers across the Americas.
Tavsif
- Lead and develop global Customer Success Managers against performance goals
- Run regular reviews and deliver continuous coaching and feedback
- Use customer data and trends to uncover process improvements and strategic opportunities
- Present team performance and portfolio health updates to senior leadership
- Own complex customer escalations while strengthening relationships with key accounts
- Partner with Operations, Sales, and Onboarding to remove team blockers
- Create scalable operating processes and digitize the customer journey
- Coach Customer Success Managers in leading strategic client conversations
- Increase retention, upsell activity, and account growth across the Americas SMB segment
- Elevate team standards through high-quality execution, proactive improvements, and effective collaboration
Talablar
- Experience managing at least five CSMs in an international B2B SaaS environment
- Demonstrated success closing upsells while managing a large B2B SaaS account portfolio
- Strong communication, interpersonal, and strategic-thinking skills, with the ability to align customer success plans to business objectives across cultures and time zones
- Ability to manage complex customer situations and de-escalate challenging interactions
- Proficiency with CRM, Customer Success, and business intelligence tools; Salesforce experience is strongly preferred
- Understanding of the SMB market and its specific challenges is preferred
- Short-term rental industry experience is a significant advantage