Guesty
Guesty
Guesty आतिथ्य व्यवसायों के लिए एक ऑल-इन-वन प्रौद्योगिकी प्लेटफ़ॉर्म विकसित करता है। इसका सॉफ़्टवेयर ऐसे उपकरणों को एक साथ लाता है, जो आतिथ्य टीमों को दैनिक संचालन प्रबंधित करने, दोहराए जाने वाले कार्यों को स्वचालित करने, दक्षता बढ़ाने और मेहमानों के बेहतर अनुभव तैयार करने में मदद करते हैं। एक समर्पित इंजीनियरिंग टीम और आतिथ्य क्षेत्र की गहरी विशेषज्ञता के सहयोग से Guesty व्यवसायों को अपने संचालन को सुव्यवस्थित करने और विकास करने में मदद करने पर केंद्रित है।

Senior Customer Success Team Lead - Colombia Remote

Lead a global customer success team at Guesty, an all-in-one hospitality operations platform. Own retention, upsells, account growth, and scalable success programs for SMB customers across the Americas.

विवरण

  • Lead and develop global Customer Success Managers against performance goals
  • Run regular reviews and deliver continuous coaching and feedback
  • Use customer data and trends to uncover process improvements and strategic opportunities
  • Present team performance and portfolio health updates to senior leadership
  • Own complex customer escalations while strengthening relationships with key accounts
  • Partner with Operations, Sales, and Onboarding to remove team blockers
  • Create scalable operating processes and digitize the customer journey
  • Coach Customer Success Managers in leading strategic client conversations
  • Increase retention, upsell activity, and account growth across the Americas SMB segment
  • Elevate team standards through high-quality execution, proactive improvements, and effective collaboration

आवश्यकताएँ

  • Experience managing at least five CSMs in an international B2B SaaS environment
  • Demonstrated success closing upsells while managing a large B2B SaaS account portfolio
  • Strong communication, interpersonal, and strategic-thinking skills, with the ability to align customer success plans to business objectives across cultures and time zones
  • Ability to manage complex customer situations and de-escalate challenging interactions
  • Proficiency with CRM, Customer Success, and business intelligence tools; Salesforce experience is strongly preferred
  • Understanding of the SMB market and its specific challenges is preferred
  • Short-term rental industry experience is a significant advantage

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