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Impiricus is a healthcare technology company developing an HCP engagement platform to connect healthcare providers with the pharmaceutical industry. Founded by physicians, it delivers relevant industry news and resources to providers, while its API-centered platform helps partners track engagement, analyze data, and distribute content. The company’s work focuses on improving how pharmaceutical organizations reach and engage healthcare professionals.
Client Account Manager, Healthcare Technology (Remote)
Own client relationships and physician engagement programs on Impiricus’s Curated platform. Build scalable client services processes across healthcare and other B2B industries.
संयुक्त राज्य
न्यूयॉर्क$95,000 – $1,15,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीअकाउंट मैनेजरबिक्रीविवरण
- Manage relationships with Curated clients in legal, AI and technology, medtech, CRO, locum tenens, health systems, and other non-pharma sectors.
- Work with Impiricus client services teams to scope, launch, and deliver pharma programs on Curated.
- Lead physician engagement programs from client intake and scoping through sourcing, scheduling, delivery, and follow-up.
- Understand client goals and deliver projects with attentive, high-quality service.
- Keep clients informed about project progress, timelines, risks, and next steps.
- Find ways to strengthen client relationships and grow partnerships.
- Coordinate physician recruitment, scheduling, compensation, and project delivery with Curated operations teams.
- Oversee several client engagements at once and keep timelines and deliverables on track.
- Coordinate with Operations, Product, Finance, Legal and Compliance, and other stakeholders.
- Track project health and address issues early.
- Keep CRM and project management records accurate and up to date.
- Set up intake, onboarding, communication, escalation, and reporting processes for the founding client services function.
- Create reusable playbooks, templates, and tools.
- Bring client needs to Product and Operations teams to inform their work.
- Help onboard new clients and support their experience.
- Help grow and lead the client services team over time.
आवश्यकताएँ
- Bachelor’s degree, or an equivalent combination of education and relevant professional experience.
- At least 5 years in account management, client success, customer success, strategic accounts, or a related client-facing role.
- Experience in healthcare technology, medtech, digital health, SaaS, marketplaces, or another complex B2B environment.
- Demonstrated ability to manage multiple client relationships across industries while delivering excellent customer experiences.
- Strong project management and organizational skills.
- Excellent written and verbal communication, with a strong executive presence.
- A record of independently creating or improving a process, program, or team function.
- Comfort working in a fast-moving environment with evolving responsibilities and limited structure.
- Experience with HubSpot, Salesforce, or a similar CRM platform.
- Preferred: Experience supporting healthcare, medtech, biotech, AI, legal, staffing, or life sciences organizations.
- Preferred: Familiarity with expert networks, market research, advisory boards, or physician engagement models.
- Preferred: Experience with Integrated Delivery Networks or health systems.
- Preferred: Experience working across Sales, Operations, Product, and Finance, or serving internal teams as customers.
- Preferred: Experience building or scaling client-facing processes or client services teams.
लाभ
- Medical, dental, and vision coverage for employees and their dependents.
- On-demand healthcare concierge.
- Pre-tax HSA, FSA, and DCFSA savings options.
- Monthly employer HSA contributions for employees enrolled in a high-deductible health plan.
- Fully paid short- and long-term disability insurance.
- Life and AD&D insurance.
- Flexible vacation policy.
- Paid parental leave after six months.
- Remote work option, with in-person collaboration encouraged for employees near an office.
- 401(k) with company match.
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