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Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.
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Locurile de muncă ale companiei

Remote Partner Support Specialist (South Africa)

Onboard and train SaaS clients remotely, then guide them through support, adoption, and issue resolution. Based in South Africa, this role also contributes to renewals and account growth.

ZAAfrica de Sud
8 $ / oră
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
  • Act as clients’ primary contact after launch.
  • Track client adoption and spot emerging issues early.
  • Respond promptly when clients are blocked or need urgent help.
  • Handle challenging client conversations with empathy, confidence, and sound judgment.
  • Resolve workflow, platform, and process problems.
  • Use diagnostic questions to uncover root causes.
  • Relay client issues clearly and actionably to Product, Engineering, and Operations.
  • Follow open issues through to resolution.
  • Collect client feedback and spot recurring pain points.
  • Refine processes, documentation, and client success playbooks.
  • Work with Sales to identify renewal, expansion, and upsell opportunities.
  • Balance multiple client conversations, projects, and priorities.
  • Coordinate with Sales, Operations, Product, and Engineering.

Cerințe

  • At least two years in SaaS Customer Success, Partner Success, Implementation, Account Management, or a comparable client-facing position.
  • Experience onboarding customers and leading remote demos, walkthroughs, or training.
  • Comfort using software platforms and learning technical workflows quickly.
  • Able to troubleshoot and separate symptoms from underlying causes.
  • Confident communicating with clients at different levels.
  • Professional and composed when supporting frustrated or demanding clients.
  • Takes initiative and ownership without waiting for direction.
  • Well organized, with strong follow-through.
  • Able to handle several accounts, projects, or client issues at once.
  • Proactive and comfortable in a fast-paced setting.
  • Able to build trust quickly and navigate difficult conversations.
  • Available to work PST hours and business hours as needed.
  • Windows 11 PC required; Macs are not supported.
  • 16 GB of RAM.
  • Two monitors.
  • Webcam.
  • Wired USB headset.
  • i5 processor or higher.
  • Fibre internet with wired Ethernet.
  • Reliable backup power.
  • Microsoft Teams and Office 365.
  • Submit resume in English.
  • Preferred: experience in healthcare, telehealth, or another regulated setting.
  • Preferred: experience working directly with Product or Engineering teams.
  • Preferred: familiarity with CRMs, ticketing or support platforms, or implementation tools.
  • Preferred: experience with renewals, account expansion, upselling, or commercial account growth.

Beneficii

  • Paid weekly in arrears.
  • Paid training.
  • Fully remote role.
  • Full-time position.

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

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