Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Remote Partner Support Specialist (South Africa)

Onboard and train SaaS clients remotely, then guide them through support, adoption, and issue resolution. Based in South Africa, this role also contributes to renewals and account growth.

विवरण

  • Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
  • Act as clients’ primary contact after launch.
  • Track client adoption and spot emerging issues early.
  • Respond promptly when clients are blocked or need urgent help.
  • Handle challenging client conversations with empathy, confidence, and sound judgment.
  • Resolve workflow, platform, and process problems.
  • Use diagnostic questions to uncover root causes.
  • Relay client issues clearly and actionably to Product, Engineering, and Operations.
  • Follow open issues through to resolution.
  • Collect client feedback and spot recurring pain points.
  • Refine processes, documentation, and client success playbooks.
  • Work with Sales to identify renewal, expansion, and upsell opportunities.
  • Balance multiple client conversations, projects, and priorities.
  • Coordinate with Sales, Operations, Product, and Engineering.

आवश्यकताएँ

  • At least two years in SaaS Customer Success, Partner Success, Implementation, Account Management, or a comparable client-facing position.
  • Experience onboarding customers and leading remote demos, walkthroughs, or training.
  • Comfort using software platforms and learning technical workflows quickly.
  • Able to troubleshoot and separate symptoms from underlying causes.
  • Confident communicating with clients at different levels.
  • Professional and composed when supporting frustrated or demanding clients.
  • Takes initiative and ownership without waiting for direction.
  • Well organized, with strong follow-through.
  • Able to handle several accounts, projects, or client issues at once.
  • Proactive and comfortable in a fast-paced setting.
  • Able to build trust quickly and navigate difficult conversations.
  • Available to work PST hours and business hours as needed.
  • Windows 11 PC required; Macs are not supported.
  • 16 GB of RAM.
  • Two monitors.
  • Webcam.
  • Wired USB headset.
  • i5 processor or higher.
  • Fibre internet with wired Ethernet.
  • Reliable backup power.
  • Microsoft Teams and Office 365.
  • Submit resume in English.
  • Preferred: experience in healthcare, telehealth, or another regulated setting.
  • Preferred: experience working directly with Product or Engineering teams.
  • Preferred: familiarity with CRMs, ticketing or support platforms, or implementation tools.
  • Preferred: experience with renewals, account expansion, upselling, or commercial account growth.

लाभ

  • Paid weekly in arrears.
  • Paid training.
  • Fully remote role.
  • Full-time position.

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