Consulting Cloud Architect, OpenShift
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Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
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Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Remote Partner Support Specialist (South Africa)
Onboard and train SaaS clients remotely, then guide them through support, adoption, and issue resolution. Based in South Africa, this role also contributes to renewals and account growth.
Description
- Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
- Act as clients’ primary contact after launch.
- Track client adoption and spot emerging issues early.
- Respond promptly when clients are blocked or need urgent help.
- Handle challenging client conversations with empathy, confidence, and sound judgment.
- Resolve workflow, platform, and process problems.
- Use diagnostic questions to uncover root causes.
- Relay client issues clearly and actionably to Product, Engineering, and Operations.
- Follow open issues through to resolution.
- Collect client feedback and spot recurring pain points.
- Refine processes, documentation, and client success playbooks.
- Work with Sales to identify renewal, expansion, and upsell opportunities.
- Balance multiple client conversations, projects, and priorities.
- Coordinate with Sales, Operations, Product, and Engineering.
Requirements
- At least two years in SaaS Customer Success, Partner Success, Implementation, Account Management, or a comparable client-facing position.
- Experience onboarding customers and leading remote demos, walkthroughs, or training.
- Comfort using software platforms and learning technical workflows quickly.
- Able to troubleshoot and separate symptoms from underlying causes.
- Confident communicating with clients at different levels.
- Professional and composed when supporting frustrated or demanding clients.
- Takes initiative and ownership without waiting for direction.
- Well organized, with strong follow-through.
- Able to handle several accounts, projects, or client issues at once.
- Proactive and comfortable in a fast-paced setting.
- Able to build trust quickly and navigate difficult conversations.
- Available to work PST hours and business hours as needed.
- Windows 11 PC required; Macs are not supported.
- 16 GB of RAM.
- Two monitors.
- Webcam.
- Wired USB headset.
- i5 processor or higher.
- Fibre internet with wired Ethernet.
- Reliable backup power.
- Microsoft Teams and Office 365.
- Submit resume in English.
- Preferred: experience in healthcare, telehealth, or another regulated setting.
- Preferred: experience working directly with Product or Engineering teams.
- Preferred: familiarity with CRMs, ticketing or support platforms, or implementation tools.
- Preferred: experience with renewals, account expansion, upselling, or commercial account growth.
Benefits
- Paid weekly in arrears.
- Paid training.
- Fully remote role.
- Full-time position.
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