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Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.
Remote Healthcare Customer Service Representative in Mexico
Provide bilingual customer support to health plan members in Mexico, answering transportation-service questions and resolving concerns with empathy. The full-time remote role includes inbound calls, data entry, HIPAA compliance, training, and escalation handling.
Descriere
- Respond to inbound calls from health plan members and representatives
- Identify customer needs through attentive listening and professional communication
- Explain transportation services and provide accurate assistance
- Resolve questions and concerns with patience, empathy, and courtesy
- Record and update customer information accurately
- Achieve defined performance and quality standards
- Protect PHI by following HIPAA and other compliance procedures
- Refer transportation and service issues to the appropriate leadership team
- Engage fully in required training and coaching sessions
- Complete all assigned compliance and training coursework
- Maintain professional conduct and appearance throughout training and coaching
- Keep the camera on during required training and meetings
- Work scheduled hours while meeting attendance and punctuality standards
Cerințe
- At least six months of inbound contact center experience or transferable healthcare experience
- Fluency in both English and Spanish
- Strong written and verbal communication abilities
- Accurate data-entry skills with close attention to detail
- Adaptability in a fast-paced call-center setting
- Ability to manage difficult or emotionally charged customer interactions
- Professional, courteous communication style
- Capacity to work independently while balancing competing priorities
- Moderate proficiency with Microsoft Teams, Outlook, and Word
- Professional appearance and demeanor
- Availability to appear on camera during training and required meetings
- Reliable attendance and punctuality
- Download speed of approximately 80–100 Mbps
- Upload speed of approximately 12–20 Mbps
- Quiet, distraction-free workspace during working hours
- No conflicting obligations during scheduled work hours
- Personal equipment suitable for performing the role
- Windows 11 PC; Mac computers are not supported
- 16 GB of RAM
- Two monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams and Office 365
- Resume submitted in English
Beneficii
- Weekly payment in arrears
- Fully remote work from home in Mexico
- Required training and coaching provided
- Selection process may include a cultural fit assessment
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