Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Remote Healthcare Customer Service Representative in Mexico

Provide bilingual customer support to health plan members in Mexico, answering transportation-service questions and resolving concerns with empathy. The full-time remote role includes inbound calls, data entry, HIPAA compliance, training, and escalation handling.

विवरण

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs through attentive listening and professional communication
  • Explain transportation services and provide accurate assistance
  • Resolve questions and concerns with patience, empathy, and courtesy
  • Record and update customer information accurately
  • Achieve defined performance and quality standards
  • Protect PHI by following HIPAA and other compliance procedures
  • Refer transportation and service issues to the appropriate leadership team
  • Engage fully in required training and coaching sessions
  • Complete all assigned compliance and training coursework
  • Maintain professional conduct and appearance throughout training and coaching
  • Keep the camera on during required training and meetings
  • Work scheduled hours while meeting attendance and punctuality standards

आवश्यकताएँ

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong written and verbal communication abilities
  • Accurate data-entry skills with close attention to detail
  • Adaptability in a fast-paced call-center setting
  • Ability to manage difficult or emotionally charged customer interactions
  • Professional, courteous communication style
  • Capacity to work independently while balancing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor
  • Availability to appear on camera during training and required meetings
  • Reliable attendance and punctuality
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during working hours
  • No conflicting obligations during scheduled work hours
  • Personal equipment suitable for performing the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English

लाभ

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching provided
  • Selection process may include a cultural fit assessment

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