LogoFresh Jobs Ahead
Capital Blue Cross
Capital Blue Cross
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsigurăriAsistență medicalăConsultanță
Capital Blue Cross este o organizație de servicii medicale și asigurări care deservește persoane, familii, angajatori și comunități din Pennsylvania Centrală și Valea Lehigh. Oferta sa include planuri de sănătate, acoperire Medicare, planuri de sănătate pentru studenți și resurse concepute pentru a-i ajuta pe membri să navigheze prin sistemul de îngrijire medicală. Compania se concentrează pe o acoperire accesibilă, sănătatea preventivă și sprijinul continuu pentru nevoile mai ample de sănătate și bunăstare ale membrilor săi.
LinkedIn
Locurile de muncă ale companiei

Remote Customer Service Representative – Pennsylvania

Support Capital Blue Cross members, providers, and other customers with questions about enrollment, billing, benefits, and claims. Research cases, coordinate resolutions, and provide accurate updates across health insurance operations.

USStatele Unite ale AmericiiPAPennsylvania
16 $ – 31 $ / an
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți
React

Descriere

  • Serve members, providers, administrators, brokers, Plan staff, and the public with courteous, professional support.
  • Respond to inquiries by phone, fax, mail, email, internet messenger, and in-person interviews.
  • Research and assess questions about enrollment, billing, benefits, and claims.
  • Interpret relevant policies and procedures to determine the appropriate next steps.
  • Resolve routine and moderately complex inquiries across Capital Blue Cross’s supported lines of business.
  • Give the appropriate Plan teams clear directions for resolving issues.
  • Work with internal and external contacts to gather information and start required actions.
  • Provide customers with accurate, timely answers by phone or in writing.
  • Track inquiries through timely, accurate resolution and monitor customer satisfaction.
  • Record and maintain information in Facets or the Inquiry Control System.
  • Share inquiry trends with management.
  • Help Marketing staff and brokers research and communicate customer information.
  • Take part in marketing events, including health fairs, seminars, open enrollment, and on-site visits.

Cerințe

  • High school diploma or GED.
  • At least one year of customer service experience.
  • Ability to interpret detailed policies and procedures and apply them to different situations.
  • Understanding of the responsibility to protect health information under HIPAA.
  • Ability to work independently, adapt, and respond appropriately to changing assignments and work environments.
  • Professional verbal and written communication skills.
  • Analytical, organizational, and problem-solving skills.
  • Ability to use phone systems such as Interactive Voice Response and Automated Call Distribution.
  • Familiarity with computers and software such as Microsoft Office.
  • Ability to perform sedentary work involving extended periods of sitting, speaking, listening, typing, and repetitive motion.

Beneficii

  • Medical, dental, and vision coverage
  • Retirement plan
  • Paid time off
  • Paid holidays
  • Volunteer time off
  • Incentive plan
  • Tuition reimbursement
  • Flexible work environment
  • Training and continuing education
  • Community volunteer opportunities

Locuri de muncă similare

US Eye

Remote Customer Service Representative, US Eye

US Eye
1.001 – 5.000 Angajați
Asistență medicalăB2BB2C
USStatele Unite ale AmericiiALAlabamaFLFloridaILIllinoisMIMichiganMOMissouriNCCarolina de NordOHOhioPAPennsylvaniaSCCarolina de SudTNTennesseeTXTexasVAVirginiaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Handle patient calls, statements, payments, and billing questions remotely. Support US Eye’s revenue cycle management customer service team across its multi-specialty eye care network.

Deschide
A

Bilingual Spanish-English Customer Support Specialist

AdNet/AccountNet Inc.
51 – 200 Angajați
Asistență medicalăConsultanțăJuridic
USStatele Unite ale Americii
18 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

Handle complex inquiries from Spanish- and English-speaking customers in a remote support role. Provide clear guidance and coordinate with support teams to resolve issues.

Deschide
Teleperformance

Remote Customer Service Representative — Teleperformance

Teleperformance
Sponsor pentru viza de lucrător calificatAsistență medicalăLogisticăMarketing
USStatele Unite ale AmericiiALAlabamaAZArizonaCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNCCarolina de NordNDDakota de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVTVermontVAVirginiaWVVirginia de VestWIWisconsinWYWyoming
15 $ – 16 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Handle customer questions and resolve service issues remotely for Teleperformance, a global digital business services provider. The role includes documenting calls, using web-based tools, and supporting positive customer experiences.

Deschide
Teleperformance

Remote Healthcare Customer Service Representative

Teleperformance
Sponsor pentru viza de lucrător calificatAsistență medicalăLogisticăMarketing
USStatele Unite ale AmericiiALAlabamaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNJNew JerseyNMNew MexicoNCCarolina de NordNDDakota de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVAVirginiaWVVirginia de VestWIWisconsinWYWyoming
14 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Help healthcare customers with questions and service needs across phone, email, chat, and social media. The role includes resolving issues, processing payments, documenting calls, and supporting Teleperformance’s digital services.

Deschide