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Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.
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Locurile de muncă ale companiei

Healthcare Customer Service Representative — Remote in Mexico

Support Mexico-based health plan members in English and Spanish through transportation-service inquiries and issue resolution. The role includes inbound calls, accurate data entry, HIPAA-compliant handling of protected health information, and appropriate escalations.

MXMexic
5 $ / oră
RemoteContractJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

Descriere

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs through attentive listening and professional communication
  • Explain available transportation services and provide accurate assistance
  • Resolve questions and concerns with patience, empathy, and professionalism
  • Record and update customer information accurately
  • Meet defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and other compliance requirements
  • Refer transportation and customer-service issues to the appropriate leadership team
  • Engage fully in required training and coaching activities
  • Complete all assigned compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Keep the camera on during required training and meeting sessions

Cerințe

  • At least six months of inbound contact-center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Ability to adjust quickly in a high-volume call environment
  • Confidence managing difficult or emotionally charged customer interactions
  • Professional, courteous communication style
  • Ability to work independently while balancing competing priorities
  • Working knowledge of Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor are required
  • Availability to appear on camera during training and required meetings
  • Reliable attendance and punctuality are required
  • Internet download speeds of approximately 80–100 Mbps
  • Internet upload speeds of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled hours
  • No competing responsibilities that conflict with scheduled work hours
  • Personal equipment for performing the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or higher
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of every hiring-stage requirement, including a background check

Beneficii

  • Weekly payment in arrears
  • Fully remote work from home in Mexico

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