Resolv Global
Resolv Global
51 – 200 Employees
B2BConsultingRecruitment
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.

Healthcare Customer Service Representative — Remote in Mexico

Support Mexico-based health plan members in English and Spanish through transportation-service inquiries and issue resolution. The role includes inbound calls, accurate data entry, HIPAA-compliant handling of protected health information, and appropriate escalations.

Description

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs through attentive listening and professional communication
  • Explain available transportation services and provide accurate assistance
  • Resolve questions and concerns with patience, empathy, and professionalism
  • Record and update customer information accurately
  • Meet defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and other compliance requirements
  • Refer transportation and customer-service issues to the appropriate leadership team
  • Engage fully in required training and coaching activities
  • Complete all assigned compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Keep the camera on during required training and meeting sessions

Requirements

  • At least six months of inbound contact-center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Ability to adjust quickly in a high-volume call environment
  • Confidence managing difficult or emotionally charged customer interactions
  • Professional, courteous communication style
  • Ability to work independently while balancing competing priorities
  • Working knowledge of Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor are required
  • Availability to appear on camera during training and required meetings
  • Reliable attendance and punctuality are required
  • Internet download speeds of approximately 80–100 Mbps
  • Internet upload speeds of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled hours
  • No competing responsibilities that conflict with scheduled work hours
  • Personal equipment for performing the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or higher
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of every hiring-stage requirement, including a background check

Benefits

  • Weekly payment in arrears
  • Fully remote work from home in Mexico

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