Sogelink

501 – 1.000 Angajați

Asistență medicală Construcții Consultanță

Sogelink dezvoltă software și servicii de transformare digitală pentru industriile construcțiilor și infrastructurii. Fondată în 2000, compania oferă aproximativ 12 soluții B2B SaaS și servicii profesionale care acoperă proiectarea, topologia, gestionarea rețelelor și fluxurile de lucru ale proiectelor de-a lungul lanțului valoric din construcții. Produsele sale sprijină aproximativ 18.000 de clienți și 220.000 de utilizatori, iar echipele companiei sunt prezente în toată Franța, alături de filiale în Țările de Jos și Norvegia.

Locurile de muncă ale companiei

Customer Support Manager — Sogelink, Hybrid France

Lead multi-site customer support at Sogelink, a provider of SaaS, cloud, and geospatial solutions for the construction sector. Oversee operational performance and support team development.

acum 5 zile

Franța Hibrid Normă întreagă Nivel mediu Senior Limbă Obligatorie: franceză Asistență clienți

Flux

Descriere

Lead the Design, Field & Topo division
Oversee support teams based in Brest, Orvault, and Bois-Guillaume
Ensure customer requests meet service commitments and performance goals
Manage daily volumes, priorities, workload distribution, backlog, and escalations
Monitor key performance indicators and take action to deliver targets
Anticipate activity changes and adjust operations to maintain efficient, uninterrupted service
Manage and coach Team Leaders and support teams
Maintain a consistent management presence across all sites
Help employees strengthen their skills
Guide teams through changes to the organization, processes, and tools
Contribute to recruitment, onboarding, and talent development
Ensure processes are followed and practices remain consistent across locations
Monitor customer satisfaction, manage sensitive cases, and lead corrective measures
Drive ongoing improvements to tools, processes, and working methods
Partner with Customer Success, Customer Operations, Product, and R&D to enhance the customer experience

Cerințe

Bachelor’s to Master’s degree in computer science, management, engineering, or a comparable discipline
At least five years of experience managing Support, Service Desk, or Customer Support teams
Experience in a software or technical environment is preferred
Demonstrated success managing teams across multiple sites
Strong operational management skills covering volumes, priorities, backlog, and production capacity
Experience using ticketing platforms and analyzing their performance metrics, such as Zendesk or equivalent
Strong focus on service quality and continuous improvement
Experience managing change in evolving organizations
Ability to bring expert teams together around shared goals
Strong interest in technical environments
Knowledge of topography, CAD, infrastructure, or land-use planning is an advantage
Regular attendance with teams in Orvault, Brest, and Bois-Guillaume

Beneficii

Performance-related variable compensation
Profit-sharing and incentive bonuses
Holiday bonus
Swile meal card
Company-funded health, disability, and life insurance
Reimbursement of 75% of public transport costs or a sustainable mobility allowance
Access to Coline.care for workplace health and well-being
Remote work policy
Corporate foundation supporting three charities each year
Environmental initiatives held throughout the year
Personalized career support through reviews, training, and internal mobility
Two dining areas
Recreation area with table tennis and foosball
Outdoor space
Parking

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