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Sogelink
Sogelink
501 – 1 000 Xodimlar
KonsaltingQurilishSog‘liqni saqlash
Sogelink qurilish va infratuzilma sohalari uchun dasturiy ta’minot hamda raqamli transformatsiya xizmatlarini ishlab chiqadi. 2000-yilda tashkil etilgan kompaniya qurilish qiymat zanjiri bo‘ylab loyihalash, topologiya, tarmoq boshqaruvi va loyiha ish jarayonlarini qamrab oluvchi qariyb 12 ta B2B SaaS yechimi va professional xizmatlarni taklif etadi. Uning mahsulotlari taxminan 18 000 ta mijoz va 220 000 ta foydalanuvchini qo‘llab-quvvatlaydi, jamoalari esa Fransiya bo‘ylab hamda Niderlandiya va Norvegiyadagi sho‘ba korxonalarida faoliyat yuritadi.
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Kompaniyadagi ish o‘rinlari

Customer Support Manager — Sogelink, Hybrid France

Lead multi-site customer support at Sogelink, a provider of SaaS, cloud, and geospatial solutions for the construction sector. Oversee operational performance and support team development.

FRFransiyaGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: fransuzchaMijozlarni qo‘llab-quvvatlash
Flux

Tavsif

  • Lead the Design, Field & Topo division
  • Oversee support teams based in Brest, Orvault, and Bois-Guillaume
  • Ensure customer requests meet service commitments and performance goals
  • Manage daily volumes, priorities, workload distribution, backlog, and escalations
  • Monitor key performance indicators and take action to deliver targets
  • Anticipate activity changes and adjust operations to maintain efficient, uninterrupted service
  • Manage and coach Team Leaders and support teams
  • Maintain a consistent management presence across all sites
  • Help employees strengthen their skills
  • Guide teams through changes to the organization, processes, and tools
  • Contribute to recruitment, onboarding, and talent development
  • Ensure processes are followed and practices remain consistent across locations
  • Monitor customer satisfaction, manage sensitive cases, and lead corrective measures
  • Drive ongoing improvements to tools, processes, and working methods
  • Partner with Customer Success, Customer Operations, Product, and R&D to enhance the customer experience

Talablar

  • Bachelor’s to Master’s degree in computer science, management, engineering, or a comparable discipline
  • At least five years of experience managing Support, Service Desk, or Customer Support teams
  • Experience in a software or technical environment is preferred
  • Demonstrated success managing teams across multiple sites
  • Strong operational management skills covering volumes, priorities, backlog, and production capacity
  • Experience using ticketing platforms and analyzing their performance metrics, such as Zendesk or equivalent
  • Strong focus on service quality and continuous improvement
  • Experience managing change in evolving organizations
  • Ability to bring expert teams together around shared goals
  • Strong interest in technical environments
  • Knowledge of topography, CAD, infrastructure, or land-use planning is an advantage
  • Regular attendance with teams in Orvault, Brest, and Bois-Guillaume

Imtiyozlar

  • Performance-related variable compensation
  • Profit-sharing and incentive bonuses
  • Holiday bonus
  • Swile meal card
  • Company-funded health, disability, and life insurance
  • Reimbursement of 75% of public transport costs or a sustainable mobility allowance
  • Access to Coline.care for workplace health and well-being
  • Remote work policy
  • Corporate foundation supporting three charities each year
  • Environmental initiatives held throughout the year
  • Personalized career support through reviews, training, and internal mobility
  • Two dining areas
  • Recreation area with table tennis and foosball
  • Outdoor space
  • Parking

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