Cerby

51 – 200 Angajați

Cerby este o companie SaaS de securitate cibernetică ce ajută organizațiile să securizeze și să automatizeze accesul la aplicații fără integrări standard de identitate. Platforma sa de automatizare a securității identității oferă gestionarea acreditărilor, autentificare unică și autentificare multifactor pentru aplicațiile care nu acceptă SAML sau OIDC, precum și automatizarea ciclului de viață al identității fără SCIM sau API-uri. Cerby oferă, de asemenea, gestionarea accesului privilegiat pentru aplicațiile deconectate și controale centralizate pentru conturile corporative de pe rețelele sociale, integrându-se cu mediile IAM, IAG și PAM existente.

Locurile de muncă ale companiei

Customer Success Manager - Cerby (Remote, United States)

Manage enterprise customer relationships for Cerby’s identity automation platform. Lead adoption, renewals, expansion, and strategic security outcomes.

acum 1 săptămână

Statele Unite ale Americii Remote Normă întreagă Nivel mediu Senior Limbă Obligatorie: engleză Manager de succes al clienților Succesul clienților

Descriere

Own the customer journey proactively by demonstrating value, expanding Cerby solution usage, and managing renewals
Collaborate with account executives, onboarding, solutions, product, engineering, and support teams
Engage priority customers through recurring business reviews and deliver strategic security recommendations
Develop deep expertise in Cerby’s products and services
Recommend approaches that address customer needs
Represent customer perspectives by gathering feedback, addressing concerns, and championing a strong customer experience
Build and improve internal processes while advancing Customer Success programs

Cerințe

At least 5 years of experience managing a SaaS book of business through strategic customer engagements
Background working with enterprise customers
Clear, concise communication skills and the ability to build strong business relationships through video calls, email, and collaboration tools
Professional English proficiency is required; additional language skills are advantageous
Strong interest in customer discovery and skill in asking thoughtful, open-ended questions
Intermediate to advanced knowledge of web technologies
Demonstrated accountability, integrity, and strong personal organization
Experience defining and tracking milestones to keep customers and internal teams aligned
Experience owning revenue retention or expansion targets as performance metrics
Experience evaluating and improving processes within Customer Success or a comparable function
Experience in identity and access security is a plus

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