Cerby
Cerby
51 – 200 Қызметкерлер
SaaSКиберқауіпсіздік
Cerby — ұйымдарға стандартты сәйкестендіру интеграциялары жоқ қолданбаларға қолжетімділікті қорғауға және автоматтандыруға көмектесетін киберқауіпсіздік саласындағы SaaS компаниясы. Оның сәйкестендіру қауіпсіздігін автоматтандыру платформасы SAML немесе OIDC қолдамайтын қолданбалар үшін есептік деректерді басқаруды, бірыңғай кіруді және көп факторлы аутентификацияны, сондай-ақ SCIM немесе API қолданбай сәйкестендірудің өмірлік циклі үдерістерін автоматтандыруды қолдайды. Cerby сонымен қатар байланысы үзілген қолданбаларға арналған артықшылықты қолжетімділікті басқаруды және кәсіпорынның әлеуметтік желідегі аккаунттарына арналған орталықтандырылған басқару элементтерін ұсынады, әрі қолданыстағы IAM, IAG және PAM орталарына интеграцияланады.

Customer Success Manager - Cerby (Remote, United States)

Manage enterprise customer relationships for Cerby’s identity automation platform. Lead adoption, renewals, expansion, and strategic security outcomes.

Сипаттама

  • Own the customer journey proactively by demonstrating value, expanding Cerby solution usage, and managing renewals
  • Collaborate with account executives, onboarding, solutions, product, engineering, and support teams
  • Engage priority customers through recurring business reviews and deliver strategic security recommendations
  • Develop deep expertise in Cerby’s products and services
  • Recommend approaches that address customer needs
  • Represent customer perspectives by gathering feedback, addressing concerns, and championing a strong customer experience
  • Build and improve internal processes while advancing Customer Success programs

Талаптар

  • At least 5 years of experience managing a SaaS book of business through strategic customer engagements
  • Background working with enterprise customers
  • Clear, concise communication skills and the ability to build strong business relationships through video calls, email, and collaboration tools
  • Professional English proficiency is required; additional language skills are advantageous
  • Strong interest in customer discovery and skill in asking thoughtful, open-ended questions
  • Intermediate to advanced knowledge of web technologies
  • Demonstrated accountability, integrity, and strong personal organization
  • Experience defining and tracking milestones to keep customers and internal teams aligned
  • Experience owning revenue retention or expansion targets as performance metrics
  • Experience evaluating and improving processes within Customer Success or a comparable function
  • Experience in identity and access security is a plus

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