Cerby
Cerby
51 – 200 कर्मचारी
SaaSसाइबर सुरक्षा
Cerby एक साइबर सुरक्षा SaaS कंपनी है, जो संगठनों को मानक पहचान एकीकरण के बिना एप्लिकेशन तक पहुंच सुरक्षित और स्वचालित करने में मदद करती है। इसका पहचान सुरक्षा ऑटोमेशन प्लेटफ़ॉर्म उन एप्लिकेशन के लिए क्रेडेंशियल प्रबंधन, सिंगल साइन-ऑन और मल्टीफैक्टर प्रमाणीकरण उपलब्ध कराता है जो SAML या OIDC का समर्थन नहीं करते। यह SCIM या API के बिना पहचान जीवनचक्र ऑटोमेशन भी सक्षम करता है। Cerby डिस्कनेक्टेड एप्लिकेशन के लिए विशेषाधिकार प्राप्त पहुंच प्रबंधन और एंटरप्राइज़ सोशल मीडिया खातों के लिए केंद्रीकृत नियंत्रण भी प्रदान करती है तथा मौजूदा IAM, IAG और PAM परिवेशों के साथ एकीकृत होती है।

Customer Success Manager - Cerby (Remote, United States)

Manage enterprise customer relationships for Cerby’s identity automation platform. Lead adoption, renewals, expansion, and strategic security outcomes.

विवरण

  • Own the customer journey proactively by demonstrating value, expanding Cerby solution usage, and managing renewals
  • Collaborate with account executives, onboarding, solutions, product, engineering, and support teams
  • Engage priority customers through recurring business reviews and deliver strategic security recommendations
  • Develop deep expertise in Cerby’s products and services
  • Recommend approaches that address customer needs
  • Represent customer perspectives by gathering feedback, addressing concerns, and championing a strong customer experience
  • Build and improve internal processes while advancing Customer Success programs

आवश्यकताएँ

  • At least 5 years of experience managing a SaaS book of business through strategic customer engagements
  • Background working with enterprise customers
  • Clear, concise communication skills and the ability to build strong business relationships through video calls, email, and collaboration tools
  • Professional English proficiency is required; additional language skills are advantageous
  • Strong interest in customer discovery and skill in asking thoughtful, open-ended questions
  • Intermediate to advanced knowledge of web technologies
  • Demonstrated accountability, integrity, and strong personal organization
  • Experience defining and tracking milestones to keep customers and internal teams aligned
  • Experience owning revenue retention or expansion targets as performance metrics
  • Experience evaluating and improving processes within Customer Success or a comparable function
  • Experience in identity and access security is a plus

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