Cerby
Cerby
51 – 200 Employees
CybersecuritySaaS
Cerby is a cybersecurity SaaS company that helps organizations secure and automate access to applications without standard identity integrations. Its identity security automation platform supports credential management, single sign-on and multifactor authentication for applications that do not support SAML or OIDC, as well as identity lifecycle automation without SCIM or APIs. Cerby also provides privileged access management for disconnected applications and centralized controls for enterprise social media accounts, integrating with existing IAM, IAG and PAM environments.

Customer Success Manager - Cerby (Remote, United States)

Manage enterprise customer relationships for Cerby’s identity automation platform. Lead adoption, renewals, expansion, and strategic security outcomes.

Description

  • Own the customer journey proactively by demonstrating value, expanding Cerby solution usage, and managing renewals
  • Collaborate with account executives, onboarding, solutions, product, engineering, and support teams
  • Engage priority customers through recurring business reviews and deliver strategic security recommendations
  • Develop deep expertise in Cerby’s products and services
  • Recommend approaches that address customer needs
  • Represent customer perspectives by gathering feedback, addressing concerns, and championing a strong customer experience
  • Build and improve internal processes while advancing Customer Success programs

Requirements

  • At least 5 years of experience managing a SaaS book of business through strategic customer engagements
  • Background working with enterprise customers
  • Clear, concise communication skills and the ability to build strong business relationships through video calls, email, and collaboration tools
  • Professional English proficiency is required; additional language skills are advantageous
  • Strong interest in customer discovery and skill in asking thoughtful, open-ended questions
  • Intermediate to advanced knowledge of web technologies
  • Demonstrated accountability, integrity, and strong personal organization
  • Experience defining and tracking milestones to keep customers and internal teams aligned
  • Experience owning revenue retention or expansion targets as performance metrics
  • Experience evaluating and improving processes within Customer Success or a comparable function
  • Experience in identity and access security is a plus

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