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Cerby
Cerby
51 – 200 Xodimlar
KiberxavfsizlikSaaS
Cerby tashkilotlarga standart identifikatsiya integratsiyalariga ega bo‘lmagan ilovalarga kirishni himoyalash va avtomatlashtirishda yordam beruvchi kiberxavfsizlik SaaS kompaniyasidir. Uning identifikatsiya xavfsizligini avtomatlashtirish platformasi SAML yoki OIDC’ni qo‘llab-quvvatlamaydigan ilovalar uchun hisob ma’lumotlarini boshqarish, yagona kirish va ko‘p faktorli autentifikatsiyani, shuningdek SCIM yoki API’larsiz identifikatsiya hayotiy siklini avtomatlashtirishni qo‘llab-quvvatlaydi. Cerby, shuningdek, uzilgan ilovalar uchun imtiyozli kirishni boshqarish hamda korporativ ijtimoiy tarmoq hisoblari uchun markazlashtirilgan boshqaruv vositalarini taqdim etadi va mavjud IAM, IAG hamda PAM muhitlari bilan integratsiyalashadi.
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Kompaniyadagi ish o‘rinlari

Customer Success Manager - Cerby (Remote, United States)

Manage enterprise customer relationships for Cerby’s identity automation platform. Lead adoption, renewals, expansion, and strategic security outcomes.

USAmerika Qo‘shma ShtatlariMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Own the customer journey proactively by demonstrating value, expanding Cerby solution usage, and managing renewals
  • Collaborate with account executives, onboarding, solutions, product, engineering, and support teams
  • Engage priority customers through recurring business reviews and deliver strategic security recommendations
  • Develop deep expertise in Cerby’s products and services
  • Recommend approaches that address customer needs
  • Represent customer perspectives by gathering feedback, addressing concerns, and championing a strong customer experience
  • Build and improve internal processes while advancing Customer Success programs

Talablar

  • At least 5 years of experience managing a SaaS book of business through strategic customer engagements
  • Background working with enterprise customers
  • Clear, concise communication skills and the ability to build strong business relationships through video calls, email, and collaboration tools
  • Professional English proficiency is required; additional language skills are advantageous
  • Strong interest in customer discovery and skill in asking thoughtful, open-ended questions
  • Intermediate to advanced knowledge of web technologies
  • Demonstrated accountability, integrity, and strong personal organization
  • Experience defining and tracking milestones to keep customers and internal teams aligned
  • Experience owning revenue retention or expansion targets as performance metrics
  • Experience evaluating and improving processes within Customer Success or a comparable function
  • Experience in identity and access security is a plus

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