Customer.io
Customer.io
51 – 200 Angajați
MarketingSaaS
Customer.io este o companie de marketing SaaS care oferă o platformă de interacțiune cu clienții pentru crearea unor parcursuri de comunicare personalizate. Instrumentele sale ajută echipele să utilizeze date de primă parte pentru a coordona mesajele prin e-mail, SMS și în aplicație, iar instrumentele vizuale de creare a fluxurilor de lucru, conductele de date, analizele și testele A/B susțin crearea și optimizarea campaniilor. Platforma este concepută pentru a se integra cu instrumentele de afaceri existente și pentru a deservi organizații de la companii în creștere până la branduri mai mari.

Customer Success Manager - Australia Remote

Customer Success Manager responsible for 40–60 mid-market accounts using Customer.io’s automated messaging platform. The role focuses on onboarding, adoption, retention, expansion, and AI adoption.

Descriere

  • Manage a portfolio of approximately 40–60 mid-market customers throughout the customer lifecycle
  • Lead onboarding with kickoff meetings, milestone reviews, and outcome-focused guidance
  • Create customer success plans aligned with account goals and measurable outcomes
  • Deliver proactive, consultative support through strategic conversations and touchpoints
  • Track customer health, recognize adoption patterns, and mitigate risks
  • Work with Account Management on customer retention and expansion opportunities
  • Engage Technical Support, Product, Solutions, and Engineering teams when specialized expertise is required
  • Manage customer escalations from initial identification through resolution
  • Represent customer needs internally through product feedback and customer experience improvements
  • Promote AI adoption across the assigned customer portfolio
  • Exchange best practices, refine playbooks, and contribute to webinars and enablement programs

Cerințe

  • At least two years of experience as a Customer Success Manager supporting technical SaaS products
  • Experience communicating with software developers in a technical context
  • A strong point of view on customer experience and the ability to provide strategic advice
  • Fluency in French, Russian, and/or Spanish
  • Residence in Australia, New Zealand, the United Kingdom, or Ireland
  • Experience designing lifecycle messages is a bonus
  • Successful completion of background checks and employment verification

Beneficii

  • The company covers all medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks of paid parental leave
  • Unlimited paid time off
  • Remote-work and wellness stipends
  • Budget for professional development

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