Customer.io
Customer.io
51 – 200 कर्मचारी
SaaSविपणन
Customer.io एक SaaS मार्केटिंग कंपनी है, जो व्यक्तिगत संचार यात्राएँ बनाने के लिए ग्राहक सहभागिता प्लेटफ़ॉर्म उपलब्ध कराती है। इसके टूल टीमों को प्रथम-पक्ष डेटा का उपयोग करके ईमेल, SMS और इन-ऐप संदेशों का समन्वय करने में मदद करते हैं। विज़ुअल वर्कफ़्लो बिल्डर, डेटा पाइपलाइन, विश्लेषण और A/B परीक्षण अभियान बनाने और उन्हें बेहतर बनाने में सहायक होते हैं। यह प्लेटफ़ॉर्म मौजूदा व्यावसायिक टूल के साथ एकीकरण के लिए बनाया गया है और उभरती कंपनियों से लेकर बड़े ब्रांडों तक के संगठनों की आवश्यकताओं को पूरा करता है।

Customer Success Manager - Australia Remote

Customer Success Manager responsible for 40–60 mid-market accounts using Customer.io’s automated messaging platform. The role focuses on onboarding, adoption, retention, expansion, and AI adoption.

विवरण

  • Manage a portfolio of approximately 40–60 mid-market customers throughout the customer lifecycle
  • Lead onboarding with kickoff meetings, milestone reviews, and outcome-focused guidance
  • Create customer success plans aligned with account goals and measurable outcomes
  • Deliver proactive, consultative support through strategic conversations and touchpoints
  • Track customer health, recognize adoption patterns, and mitigate risks
  • Work with Account Management on customer retention and expansion opportunities
  • Engage Technical Support, Product, Solutions, and Engineering teams when specialized expertise is required
  • Manage customer escalations from initial identification through resolution
  • Represent customer needs internally through product feedback and customer experience improvements
  • Promote AI adoption across the assigned customer portfolio
  • Exchange best practices, refine playbooks, and contribute to webinars and enablement programs

आवश्यकताएँ

  • At least two years of experience as a Customer Success Manager supporting technical SaaS products
  • Experience communicating with software developers in a technical context
  • A strong point of view on customer experience and the ability to provide strategic advice
  • Fluency in French, Russian, and/or Spanish
  • Residence in Australia, New Zealand, the United Kingdom, or Ireland
  • Experience designing lifecycle messages is a bonus
  • Successful completion of background checks and employment verification

लाभ

  • The company covers all medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks of paid parental leave
  • Unlimited paid time off
  • Remote-work and wellness stipends
  • Budget for professional development

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