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Customer Success Manager - Australia Remote
Customer Success Manager responsible for 40–60 mid-market accounts using Customer.io’s automated messaging platform. The role focuses on onboarding, adoption, retention, expansion, and AI adoption.
Avstraliya
Buyuk Britaniya
Irlandiya
Yangi Zelandiya80 000 $ / yil
MasofaviyTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaTalab Qilinadigan Til: fransuzchaTalab Qilinadigan Til: ruschaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeriTavsif
- Manage a portfolio of approximately 40–60 mid-market customers throughout the customer lifecycle
- Lead onboarding with kickoff meetings, milestone reviews, and outcome-focused guidance
- Create customer success plans aligned with account goals and measurable outcomes
- Deliver proactive, consultative support through strategic conversations and touchpoints
- Track customer health, recognize adoption patterns, and mitigate risks
- Work with Account Management on customer retention and expansion opportunities
- Engage Technical Support, Product, Solutions, and Engineering teams when specialized expertise is required
- Manage customer escalations from initial identification through resolution
- Represent customer needs internally through product feedback and customer experience improvements
- Promote AI adoption across the assigned customer portfolio
- Exchange best practices, refine playbooks, and contribute to webinars and enablement programs
Talablar
- At least two years of experience as a Customer Success Manager supporting technical SaaS products
- Experience communicating with software developers in a technical context
- A strong point of view on customer experience and the ability to provide strategic advice
- Fluency in French, Russian, and/or Spanish
- Residence in Australia, New Zealand, the United Kingdom, or Ireland
- Experience designing lifecycle messages is a bonus
- Successful completion of background checks and employment verification
Imtiyozlar
- The company covers all medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks of paid parental leave
- Unlimited paid time off
- Remote-work and wellness stipends
- Budget for professional development
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