Customer.io
Customer.io
51 – 200 Xodimlar
MarketingSaaS
Customer.io — shaxsiylashtirilgan kommunikatsiya yo‘nalishlarini yaratish uchun mijozlar bilan ishlash platformasini taqdim etuvchi SaaS marketing kompaniyasi. Uning vositalari jamoalarga vizual ish jarayoni konstruktori, ma’lumotlar quvurlari, tahlil va A/B testlari yordamida birinchi tomon ma’lumotlaridan foydalanib, elektron pochta, SMS va ilova ichidagi xabarlarni muvofiqlashtirish, kampaniyalarni yaratish va optimallashtirishga yordam beradi. Platforma mavjud biznes vositalari bilan integratsiyalashish uchun ishlab chiqilgan bo‘lib, rivojlanayotgan kompaniyalardan tortib yirik brendlargacha bo‘lgan tashkilotlarga xizmat ko‘rsatadi.

Customer Success Manager - Australia Remote

Customer Success Manager responsible for 40–60 mid-market accounts using Customer.io’s automated messaging platform. The role focuses on onboarding, adoption, retention, expansion, and AI adoption.

Tavsif

  • Manage a portfolio of approximately 40–60 mid-market customers throughout the customer lifecycle
  • Lead onboarding with kickoff meetings, milestone reviews, and outcome-focused guidance
  • Create customer success plans aligned with account goals and measurable outcomes
  • Deliver proactive, consultative support through strategic conversations and touchpoints
  • Track customer health, recognize adoption patterns, and mitigate risks
  • Work with Account Management on customer retention and expansion opportunities
  • Engage Technical Support, Product, Solutions, and Engineering teams when specialized expertise is required
  • Manage customer escalations from initial identification through resolution
  • Represent customer needs internally through product feedback and customer experience improvements
  • Promote AI adoption across the assigned customer portfolio
  • Exchange best practices, refine playbooks, and contribute to webinars and enablement programs

Talablar

  • At least two years of experience as a Customer Success Manager supporting technical SaaS products
  • Experience communicating with software developers in a technical context
  • A strong point of view on customer experience and the ability to provide strategic advice
  • Fluency in French, Russian, and/or Spanish
  • Residence in Australia, New Zealand, the United Kingdom, or Ireland
  • Experience designing lifecycle messages is a bonus
  • Successful completion of background checks and employment verification

Imtiyozlar

  • The company covers all medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks of paid parental leave
  • Unlimited paid time off
  • Remote-work and wellness stipends
  • Budget for professional development

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