LogoFresh Jobs Ahead
TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
LinkedIn
Locurile de muncă ale companiei

Customer Service Representative – TDCX Philippines (Onsite)

Join TDCX as a Customer Service Representative in the Philippines, helping customers through multiple communication channels. Resolve issues, close cases, and deliver service that strengthens customer satisfaction.

PHFilipineLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers across all relevant communication channels and create a consistently positive service experience.
  • Assess customer needs, investigate existing issues, and provide clear, appropriate solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams to close cases in line with service standards.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures to deliver services that maximize customer satisfaction.
  • Develop lasting customer relationships by engaging proactively and providing additional support when needed.
  • Complete other management-assigned duties within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Cerințe

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Two years of relevant work experience is preferred, though fresh graduates are encouraged to apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the adaptability to learn new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Beneficii

  • Attractive remuneration package with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture designed to support your future.
  • Convenient location with direct public transport access.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

Locuri de muncă similare

AstraZeneca

Senior Digital Business Process and Product Lead

AstraZeneca
Sponsor pentru viza H1BAsistență medicalăBiotehnologieProduse farmaceutice
USStatele Unite ale AmericiiMDMaryland
124.000 $ – 185.000 $ / an
La sediuNormă întreagăSeniorLimbă Obligatorie: englezăOperațiuni de afaceri
ERP

Lead digital products and regulated business systems supporting AstraZeneca’s cell therapy operations. Shape process roadmaps, integrations, analytics, compliance, and cross-functional delivery.

Deschide
Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH
501 – 1.000 Angajați
ConsultanțăIndustria prelucrătoareLogistică
GBRegatul UnitLa sediuNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți
ERP

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Deschide
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Angajați
ConsultanțăLogisticăMarketing
PTPortugalia
11 € – 14 € / oră
RemoteNormă parțialăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: danezăLimbă Obligatorie: englezăAsistență clienți

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Deschide