TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
Customer Service Representative – TDCX Philippines (Onsite)
Join TDCX as a Customer Service Representative in the Philippines, helping customers through multiple communication channels. Resolve issues, close cases, and deliver service that strengthens customer satisfaction.
Tavsif
- Support customers across all relevant communication channels and create a consistently positive service experience.
- Assess customer needs, investigate existing issues, and provide clear, appropriate solutions.
- Pursue first-contact resolution and coordinate follow-up with service partners and internal teams to close cases in line with service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
- Follow established procedures to deliver services that maximize customer satisfaction.
- Develop lasting customer relationships by engaging proactively and providing additional support when needed.
- Complete other management-assigned duties within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Talablar
- A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- Two years of relevant work experience is preferred, though fresh graduates are encouraged to apply.
- Strong time management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the adaptability to learn new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Imtiyozlar
- Attractive remuneration package with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Access to world-class workspaces.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career growth.
- A positive workplace culture designed to support your future.
- Convenient location with direct public transport access.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.