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TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
Customer Service Representative – TDCX Philippines (Onsite)
Join TDCX as a Customer Service Representative in the Philippines, helping customers through multiple communication channels. Resolve issues, close cases, and deliver service that strengthens customer satisfaction.
विवरण
- Support customers across all relevant communication channels and create a consistently positive service experience.
- Assess customer needs, investigate existing issues, and provide clear, appropriate solutions.
- Pursue first-contact resolution and coordinate follow-up with service partners and internal teams to close cases in line with service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
- Follow established procedures to deliver services that maximize customer satisfaction.
- Develop lasting customer relationships by engaging proactively and providing additional support when needed.
- Complete other management-assigned duties within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
आवश्यकताएँ
- A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- Two years of relevant work experience is preferred, though fresh graduates are encouraged to apply.
- Strong time management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the adaptability to learn new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
लाभ
- Attractive remuneration package with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Access to world-class workspaces.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career growth.
- A positive workplace culture designed to support your future.
- Convenient location with direct public transport access.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.
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