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TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Customer Service Representative at TDCX – Philippines Onsite
Provide multichannel customer support and resolve customer issues for TDCX’s global BPO and customer-experience clients.
Descriere
- Deliver high-quality customer support across all relevant communication channels
- Assess customer needs and investigate existing issues to develop effective solutions
- Resolve customer questions clearly and aim for resolution during the first contact
- Coordinate with service partners and internal teams to close cases in line with service standards
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
- Apply approved procedures consistently to maximize customer satisfaction
- Develop lasting customer relationships and provide additional support when needed
- Complete other management-assigned duties within the employment category
- Help implement, maintain, and continually improve TDCX’s Quality Management System
Cerințe
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field
- Two years of experience in a related field is preferred; fresh graduates may apply
- Strong time management skills and drive to exceed expectations
- Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs
- Strong communication abilities, including active listening, empathy, and professional phone etiquette
- Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
- Excellent spoken and written English, plus proficiency in the language of the supported market
Beneficii
- Competitive remuneration package with additional perks
- Comprehensive medical, insurance, and social security coverage
- Access to world-class workspaces
- Employee activities and recognition programs
- Structured learning and development opportunities for career growth
- Positive workplace culture focused on supporting your future
- Convenient location with direct public transport connections
- Flexible working arrangements
- Expert coaching and mentoring
- The opportunity to work for a global, award-winning company
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