TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Representative at TDCX – Philippines Onsite

Provide multichannel customer support and resolve customer issues for TDCX’s global BPO and customer-experience clients.

विवरण

  • Deliver high-quality customer support across all relevant communication channels
  • Assess customer needs and investigate existing issues to develop effective solutions
  • Resolve customer questions clearly and aim for resolution during the first contact
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Apply approved procedures consistently to maximize customer satisfaction
  • Develop lasting customer relationships and provide additional support when needed
  • Complete other management-assigned duties within the employment category
  • Help implement, maintain, and continually improve TDCX’s Quality Management System

आवश्यकताएँ

  • A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field
  • Two years of experience in a related field is preferred; fresh graduates may apply
  • Strong time management skills and drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

लाभ

  • Competitive remuneration package with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Access to world-class workspaces
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career growth
  • Positive workplace culture focused on supporting your future
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Expert coaching and mentoring
  • The opportunity to work for a global, award-winning company

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