TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Representative at TDCX – Philippines Onsite

Provide multichannel customer support and resolve customer issues for TDCX’s global BPO and customer-experience clients.

Сипаттама

  • Deliver high-quality customer support across all relevant communication channels
  • Assess customer needs and investigate existing issues to develop effective solutions
  • Resolve customer questions clearly and aim for resolution during the first contact
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Apply approved procedures consistently to maximize customer satisfaction
  • Develop lasting customer relationships and provide additional support when needed
  • Complete other management-assigned duties within the employment category
  • Help implement, maintain, and continually improve TDCX’s Quality Management System

Талаптар

  • A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field
  • Two years of experience in a related field is preferred; fresh graduates may apply
  • Strong time management skills and drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Артықшылықтар

  • Competitive remuneration package with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Access to world-class workspaces
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career growth
  • Positive workplace culture focused on supporting your future
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Expert coaching and mentoring
  • The opportunity to work for a global, award-winning company

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