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The Cigna Group
The Cigna Group
Asigurare de sănătateAsistență medicalăProduse farmaceutice
The Cigna Group este o companie globală din domeniul sănătății, care își desfășoară activitatea prin Cigna Healthcare și Evernorth Health Services. Activitatea sa combină serviciile de sănătate, asigurările de sănătate și gestionarea beneficiilor farmaceutice pentru a sprijini sănătatea și bunăstarea clienților, beneficiarilor și pacienților. Compania se concentrează, de asemenea, pe practici etice în domeniul sănătății și al inteligenței artificiale, pe echitatea în sănătate, pe guvernanța de mediu și socială responsabilă și pe inovarea modului în care sunt furnizate îngrijirile.
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Customer Service Associate - MDLIVE Remote in Tennessee

Provide remote customer service for MDLIVE telehealth patients in Tennessee, handling calls, chats, registrations, billing, technical support, and health-service questions.

USStatele Unite ale AmericiiTNTennesseeRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Respond to incoming patient calls and chats
  • Support registrations, consultations, prescription and pharmacy concerns, billing, collections, technical support, and navigation
  • Handle approximately 40–50 calls and chats each day
  • Manage consecutive calls or concurrent chats across multiple applications and screens
  • Use active listening to deliver patient-focused outcomes
  • Record patient profile details and update relevant medical history
  • Resolve complaints through independent problem-solving, available resources, and one-call resolution
  • Meet or exceed call center metrics while providing accurate, courteous, and professional information
  • Operate in a fast-paced, customer-focused, metrics-driven virtual healthcare environment
  • Follow applicable laws, policies, and HIPAA requirements
  • Build patient relationships while supporting satisfaction, effectiveness, proficiency, and quality
  • Partner with cross-functional departments to resolve issues and improve the patient experience
  • Complete other assigned duties

Cerințe

  • High school diploma or equivalent
  • At least one year of customer service experience; call center experience is preferred
  • A dedicated, distraction-free workspace
  • Intermediate proficiency with Microsoft Office Suite
  • Strong organizational, written, and verbal communication abilities
  • An empathetic approach to supporting patients with varied needs
  • Ability to build teamwork and partnerships across functional departments
  • Effective problem-solving skills and creative thinking
  • Fluency in reading, writing, and speaking English
  • Strong attention to detail and typing speed of at least 25 words per minute
  • Ability to work independently with minimal supervision
  • Cable broadband or fiber-optic internet with at least 10 Mbps download and 5 Mbps upload speeds
  • Availability for 100% attendance during six weeks of training and the first 90 days of employment
  • Ability to work from home in Tennessee

Beneficii

  • Remote work-from-home arrangement
  • Required six-week training program
  • Equal employment opportunity protections
  • Reasonable accommodation support for the online application process
  • Tobacco-free workplace policy
  • Qualified applicants with criminal histories will be considered in accordance with applicable laws

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