Neilson Financial Services
Neilson Financial Services
Neilson Financial Services este o firmă de recrutare care deservește sectorul serviciilor financiare și oferă o platformă online pentru cariere și candidați, destinată activităților de recrutare din Regatul Unit și Irlanda, Australia, Canada și Statele Unite. Platforma facilitează interacțiunea dintre angajatori și candidați, oferă instrumente pentru controlul datelor și al confidențialității și utilizează Teamtailor pentru gestionarea posturilor vacante și a candidaturilor.

Customer Service Agent | Sydney Hybrid

Support Australian life insurance policyholders through phone and email from Neilson Financial Services’ Sydney contact centre. Handle enquiries, complaints, policy updates, and cancellation requests while delivering accurate, empathetic service.

Descriere

  • Handle customer enquiries and requests by phone and email
  • Resolve complaints at first contact, escalating cases when necessary
  • Update policy information and process changes to customers’ cover
  • Process policy cancellation requests
  • Use empathy to address objections, questions, and customer concerns
  • Keep customer records accurate and meet regulatory obligations
  • Follow service procedures and escalate process breaches appropriately
  • Contact customers to resolve issues identified through quality assurance reviews
  • Achieve productivity and quality targets while supporting strong team performance

Cerințe

  • Customer-facing experience in financial services or substantial experience in a customer service role
  • Strong written and verbal communication skills
  • Ability to communicate with customers to a consistently high standard
  • High attention to detail and accuracy under pressure
  • Authentic empathy and a commitment to exceeding customer expectations
  • Capacity to work toward performance targets without compromising service quality
  • Strong multitasking skills and the ability to balance competing priorities
  • Adaptability in a fast-moving environment
  • Clear commitment to delivering excellent customer service
  • Life insurance experience is advantageous but not required
  • Intermediate computer skills, including Microsoft Office proficiency

Beneficii

  • Option to work from home two days per week after training and probation
  • Collaborative team environment within a rapidly growing Australian business
  • Ongoing training and professional development
  • Free lunches
  • Comprehensive initial training
  • People-first workplace culture

Locuri de muncă similare

Eli Lilly and Company

Purification Process Translation and Execution Advisor

Eli Lilly and Company

Advise on purification process transfer and execution across biologics, ADCs, and Tides. Support cGMP manufacturing, investigations, innovation, and technology transfer at Lilly facilities in Indianapolis and Lebanon.

Deschide
Field Nation

Insurance Claims Associate — Field Nation, Dhaka

Field Nation

Investigate marketplace liability and injury claims, document cases, and support insurance operations at Field Nation. This full-time role follows a hybrid schedule in Dhaka, Bangladesh.

Deschide
Arkansas Blue Cross and Blue Shield

Remote Medical Claims Specialist

Arkansas Blue Cross and Blue Shield

Process medical claims that require manual review for Arkansas Blue Cross and Blue Shield, investigating benefits, eligibility, coding, audits, and processing issues. This full-time remote role is based in the United States.

Deschide
Sedgwick

Workers’ Compensation Claims Examiner, Hawaii

Sedgwick

Handle complex workers’ compensation claims in Hawaii for Sedgwick, from exposure investigations through resolution. Duties include evaluating benefits, negotiating settlements, and coordinating with claimants, clients, and excess carriers.

Deschide
Great American Insurance Group

Senior Workers' Compensation Claims Specialist - Great American Insurance Group (Remote)

Great American Insurance Group
5.001 – 10.000 Angajați
AsigurăriB2B

Handle complex workers’ compensation claims in California and Oregon for Strategic Comp, a specialty insurance provider. Investigate claims, set reserves, negotiate settlements, and guide cases to resolution in a remote role.

Deschide