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Neilson Financial Services
Neilson Financial Services
501 – 1 000 Xodimlar
Malakali ishchi vizasi homiysiKonsaltingMarketingSog‘liqni saqlash
Neilson Financial Services moliyaviy xizmatlar sohasiga xizmat ko‘rsatuvchi rekruting kompaniyasidir. Uning onlayn karyera va nomzodlar platformasi Buyuk Britaniya va Irlandiya, shuningdek Avstraliya, Kanada hamda Amerika Qo‘shma Shtatlaridagi ishga qabul qilish faoliyatini qo‘llab-quvvatlaydi. Platforma ish beruvchilar va nomzodlarning o‘zaro aloqasini ta’minlaydi, ma’lumotlar va maxfiylikni boshqarish imkoniyatlarini taqdim etadi hamda bo‘sh ish o‘rinlari va arizalarni boshqarish uchun Teamtailor’dan foydalanadi.
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Kompaniyadagi ish o‘rinlari

Customer Service Agent | Sydney Hybrid

Support Australian life insurance policyholders through phone and email from Neilson Financial Services’ Sydney contact centre. Handle enquiries, complaints, policy updates, and cancellation requests while delivering accurate, empathetic service.

AUAvstraliyaGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Handle customer enquiries and requests by phone and email
  • Resolve complaints at first contact, escalating cases when necessary
  • Update policy information and process changes to customers’ cover
  • Process policy cancellation requests
  • Use empathy to address objections, questions, and customer concerns
  • Keep customer records accurate and meet regulatory obligations
  • Follow service procedures and escalate process breaches appropriately
  • Contact customers to resolve issues identified through quality assurance reviews
  • Achieve productivity and quality targets while supporting strong team performance

Talablar

  • Customer-facing experience in financial services or substantial experience in a customer service role
  • Strong written and verbal communication skills
  • Ability to communicate with customers to a consistently high standard
  • High attention to detail and accuracy under pressure
  • Authentic empathy and a commitment to exceeding customer expectations
  • Capacity to work toward performance targets without compromising service quality
  • Strong multitasking skills and the ability to balance competing priorities
  • Adaptability in a fast-moving environment
  • Clear commitment to delivering excellent customer service
  • Life insurance experience is advantageous but not required
  • Intermediate computer skills, including Microsoft Office proficiency

Imtiyozlar

  • Option to work from home two days per week after training and probation
  • Collaborative team environment within a rapidly growing Australian business
  • Ongoing training and professional development
  • Free lunches
  • Comprehensive initial training
  • People-first workplace culture

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