SupportYourApp

1 001 – 5 000 Xodimlar

SupportYourApp — bosh qarorgohi Ukrainaning Kiyev shahrida joylashgan, mijozlarga xizmat ko‘rsatishni autsorsing asosida taqdim etuvchi global kompaniya. Kompaniya butun dunyodagi bizneslarga 60 dan ortiq tilda kecha-kunduz mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis jarayonlarini autsorsingga berish xizmatlarini taqdim etadi. Uning jamoalari empatiyaga asoslangan xizmatni tizimli operatsion jarayonlar va maxsus QCRM platformasi bilan uyg‘unlashtirib, mijozlarni bir nechta aloqa kanali orqali qo‘llab-quvvatlaydi. SupportYourApp Calm, MacPaw va SplitIt kabi texnologik kompaniyalarni ham o‘z ichiga olgan 250 dan ortiq biznesga xizmat ko‘rsatadi hamda xavfsizlik amaliyotlarini PCI DSS va ISO/IEC 27001:2013 standartlariga muvofiq olib boradi.

Kompaniyadagi ish o‘rinlari

Senior T3 Support Engineer (Remote, Brazil)

Investigate backend, database, API, and integration issues for SupportYourApp’s global clients. Resolve technical incidents remotely and escalate complex cases to Engineering.

9 soat oldin

Braziliya Masofaviy Shartnoma O‘rta daraja Senior Talab Qilinadigan Til: inglizcha Qo‘llab-quvvatlash muhandisi

AWS BigQuery Bulut Grafana GraphQL JavaScript PHP React React Native SQL TypeScript

Tavsif

Investigate escalated T1 issues across backends, databases, and system integrations
Reproduce bugs in web admin consoles, mobile apps, and backend APIs
Analyze logs, error traces, and metrics to determine root causes
Run read-only production database queries to verify data issues
Apply limited, low-risk fixes such as configuration updates, data corrections, and focused code patches
Document findings and escalate complex cases to Engineering
Monitor incidents and outages through resolution, using monitoring and error-tracking tools to confirm fixes
Update internal runbooks and knowledge bases to prevent repeat escalations
Build a thorough understanding of client solutions and meet KPIs
Work with international clients and colleagues across a multicultural team

Talablar

English proficiency at C1 level or higher in speech and writing
Background in technical support, SRE, or engineering, with strong troubleshooting and code-reading abilities
Customer-facing experience in technical or customer support
Strong SQL skills and experience with production-scale relational databases
Customer-focused approach and excellent communication
Ability to explain technical topics clearly and simply to customers
Working knowledge of PHP, JavaScript, or TypeScript
Familiarity with AWS or another cloud platform, including logs, services, and secrets
Experience with Sentry or comparable error tracking and Grafana or comparable monitoring tools
Strong writing skills and ability to document technical findings clearly
Analytical thinking and research ability
Judgment to recognize when Engineering escalation is needed
Positive, proactive, and responsible attitude
Personal computer with at least 8 GB RAM
Reliable internet with at least 45 Mbps download and 20 Mbps upload
Preferred: experience supporting a mobile app built with React Native or a similar framework
Preferred: familiarity with GraphQL and REST API debugging
Preferred: experience with analytical or columnar databases such as ClickHouse or BigQuery
Preferred: experience with a monolith-plus-services architecture

Imtiyozlar

Set Monday-to-Friday schedule, 10:30 PM–7:00 AM GMT+11
Fully remote cooperation from the EU
Inclusive international work environment
Compensation paid in USD
Rewards for referring friends
Workload designed to support personal time
Internal health policy
Responsive leadership focused on development and long-term collaboration
Opportunities for self-development
Trust-based culture without time tracking
Home office setup

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Senior T3 Support Engineer (Remote, Brazil)

Investigate backend, database, API, and integration issues for SupportYourApp’s global clients. Resolve technical incidents remotely and escalate complex cases to Engineering.

Tavsif

Talablar

Imtiyozlar

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