Neilson Financial Services — қаржылық қызметтер саласына қызмет көрсететін рекрутинг компаниясы. Оның онлайн мансап және кандидаттар платформасы Ұлыбритания мен Ирландияда, сондай-ақ Австралия, Канада және Америка Құрама Штаттарында жұмысқа қабылдау үдерістерін қолдайды. Платформа жұмыс берушілер мен кандидаттардың өзара әрекеттесуіне мүмкіндік береді, деректер мен құпиялылықты басқару құралдарын ұсынады және бос жұмыс орындары мен өтінімдерді басқару үшін Teamtailor жүйесін пайдаланады.
Customer Service Agent | Sydney Hybrid
Support Australian life insurance policyholders through phone and email from Neilson Financial Services’ Sydney contact centre. Handle enquiries, complaints, policy updates, and cancellation requests while delivering accurate, empathetic service.
Сипаттама
- Handle customer enquiries and requests by phone and email
- Resolve complaints at first contact, escalating cases when necessary
- Update policy information and process changes to customers’ cover
- Process policy cancellation requests
- Use empathy to address objections, questions, and customer concerns
- Keep customer records accurate and meet regulatory obligations
- Follow service procedures and escalate process breaches appropriately
- Contact customers to resolve issues identified through quality assurance reviews
- Achieve productivity and quality targets while supporting strong team performance
Талаптар
- Customer-facing experience in financial services or substantial experience in a customer service role
- Strong written and verbal communication skills
- Ability to communicate with customers to a consistently high standard
- High attention to detail and accuracy under pressure
- Authentic empathy and a commitment to exceeding customer expectations
- Capacity to work toward performance targets without compromising service quality
- Strong multitasking skills and the ability to balance competing priorities
- Adaptability in a fast-moving environment
- Clear commitment to delivering excellent customer service
- Life insurance experience is advantageous but not required
- Intermediate computer skills, including Microsoft Office proficiency
Артықшылықтар
- Option to work from home two days per week after training and probation
- Collaborative team environment within a rapidly growing Australian business
- Ongoing training and professional development
- Free lunches
- Comprehensive initial training
- People-first workplace culture