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City National Bank of Florida
City National Bank of Florida
501 – 1.000 Angajați
Sponsor pentru viza H1BFinanțeFintechServicii bancare
City National Bank of Florida este o instituție financiară cu sediul în Florida, care oferă servicii persoanelor fizice și companiilor prin servicii de banking personal și pentru afaceri, creditare și administrarea averii. Abordarea sa combină expertiza pe piața locală cu sprijin personalizat pentru clienții care își gestionează finanțele de zi cu zi, nevoile de finanțare și obiectivele financiare pe termen lung. În calitate de angajator din sectorul bancar și financiar, banca oferă oportunități asociate unei game largi de servicii financiare și operațiuni axate pe clienți.
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Locurile de muncă ale companiei

Client Care Specialist II (Hybrid)

Support banking clients through phone, email, and in-person service as a Client Care Specialist II. Handle digital banking inquiries, regulatory procedures, fraud escalations, and operational support.

USStatele Unite ale AmericiiFLFloridaHibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Respond to inbound and outbound calls by resolving client questions and service-related issues.
  • Provide consistent client support by phone, email, and in person.
  • Give accurate guidance in line with established policies, procedures, and regulatory requirements.
  • Uphold quality standards and participate in monitoring sessions.
  • Explain bank products, services, policies, and procedures in detail.
  • Monitor call trends and potential suspicious activity, escalating concerns to management or the Fraud Investigations Unit.
  • Maintain working knowledge of digital banking tools, branch systems, and basic branch balancing procedures.
  • Achieve performance goals such as average handling time and first-call resolution.
  • Differentiate user errors from technical problems and escalate issues when needed.
  • Follow operational, regulatory, and security policies and procedures.
  • Coordinate with other departments to promote teamwork and accurate information sharing.
  • Follow scheduling procedures and report attendance or schedule discrepancies.
  • Guide clients on policies and procedures involving trusts, guardianships, estates, court orders, and powers of attorney.
  • Create case tickets in Elevate and route requests to the appropriate departments.
  • Maintain proficiency with digital banking services, including Zelle and wire transactions.
  • Complete assigned special tasks and projects.
  • Cross-train across operational units within the Client Support department.

Cerințe

  • At least two years of experience in client support, customer service, or operations.
  • Banking, bank operations, or other highly regulated industry experience is preferred but not required.
  • Strong verbal and written communication skills.
  • Professional demeanor and courteous customer service approach.
  • Self-motivated with the ability to follow instructions.
  • Basic familiarity with branch and digital banking software applications.
  • Sound judgment within clearly defined limits.
  • Ability to communicate effectively with clients and team members at different levels.
  • Basic understanding of federal AML, BSA, and OFAC regulations.
  • Commitment to staying current with regulatory changes relevant to the role.
  • Ability to perform under pressure in a high-volume call environment while maintaining service quality.
  • Proficiency with Microsoft Word, Outlook, and Excel.
  • Accurate execution of oral and written instructions.
  • Adaptability and a constructive approach when situations change.
  • Ability to work effectively in a fast-paced environment and manage time well.
  • Strong attention to detail and task accuracy.
  • High school diploma or GED equivalent.
  • Equivalent education and/or relevant professional experience may be considered in place of a degree.

Beneficii

  • Hybrid work arrangement.
  • Equal Opportunity Employer.
  • Reasonable accommodations are available for applicants participating in the interview process.

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