LogoFresh Jobs Ahead
ZERORISK
ZERORISK
1 – 10 Angajați
Asistență medicalăConsultanțăJuridic
Fondată în 1995 și cu sediul în Salonic, ZERORISK oferă servicii de contabilitate și consultanță fiscală pentru companii și persoane fizice. Activitatea sa include evidența contabilă, salarizarea, conformarea fiscală și raportarea financiară, precum și servicii contabile externalizate și sprijin consultativ. Prin pachetele online de contabilitate și salarizare care utilizează EpsilonCloud 3.0, clienții pot accesa informații financiare în timp real. Firma oferă și planuri anuale de asistență fiscală, precum și servicii personalizate de planificare financiară și gestionare a riscurilor, menite să îi ajute pe clienți să gestioneze expunerea contabilă și fiscală.
LinkedIn
Locurile de muncă ale companiei

Bilingual Spanish Merchant Support Analyst (Hybrid, United States)

Support merchants in Spanish and English by phone, email, chat, and translation. Help ZeroRisk manage payment risks and maintain PCI DSS compliance.

USStatele Unite ale Americii
19 $ – 22 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăInginer de suport

Descriere

  • Manage inbound and outbound customer calls in Spanish and English.
  • Work with colleagues and other departments to resolve customer issues and escalate complex cases.
  • Follow PCI standards, industry practices, and security protocols.
  • Record customer interactions, inquiries, actions, and resolutions in CRM or ticketing systems.
  • Meet or exceed KPIs for call quality, handling time, first-call resolution, and customer satisfaction.
  • Take part in quality reviews and coaching sessions.
  • Make additional callbacks that require Spanish-language support.
  • Translate between customers and departments when needed.
  • Assist customers in Spanish and English by email and chat.
  • Review or translate Spanish-language documents and product interfaces.

Cerințe

  • Fluent spoken and written Spanish.
  • High school diploma or equivalent; further education or certifications are preferred.
  • Customer service experience in a call center or similar setting.
  • Strong written and verbal communication, including the ability to explain technical information to non-technical customers.
  • Excellent listening and empathy, with a calm, professional approach to customer interactions.
  • Proficiency with CRM systems, call center software, and tools for managing customer interactions and data.
  • Professional experience using Microsoft tools and Google Docs is preferred.
  • Able to work independently and collaboratively in a fast-paced environment.
  • Able to work varied shifts, including mornings, evenings, and holidays, as business needs require.

Beneficii

  • Opportunities for career and salary growth.
  • Ongoing training and coaching.
  • A supportive, collaborative team environment.
  • Competitive compensation plans.
  • Flexible shift options, including mornings, evenings, and holidays.
  • Work that helps protect businesses from cyber threats and supports their compliance efforts.
  • Health, dental, and vision insurance for full-time employees after 30 days of employment.

Locuri de muncă similare

Samsara

Senior AI Data Analytics Engineer

Samsara
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConstrucțiiLogistică
USStatele Unite ale AmericiiTXTexas
137.445 $ – 231.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăInginer de analiză a datelor
BigQueryETLPythonSQL

Shape Samsara’s marketing data and AI foundation by building Databricks pipelines, semantic models, and AI agents. Enable trusted analytics and workflow automation across its connected operations platform.

Deschide
Superhuman

Commercial Sales Manager, Education SaaS

Superhuman
1.001 – 5.000 Angajați
Inteligență artificialăProductivitateSaaS
USStatele Unite ale Americii
242.000 $ – 335.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăVânzări

Lead Superhuman’s education SaaS sales growth across K–12 and higher education, from team strategy and coaching to enterprise deal execution. Guide institutional buyers through complex procurement while positioning AI solutions around value, safety, and responsible use.

Deschide