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ZERORISK
ZERORISK
1 – 10 Zaposleni
PravoSvetovanjeZdravstveno varstvo
Founded in 1995 and based in Thessaloniki, ZERORISK provides accounting and tax consultancy services for businesses and individuals. Its work includes bookkeeping, payroll, tax compliance and financial reporting, alongside outsourced accounting and advisory support. Through online bookkeeping and payroll packages using EpsilonCloud 3.0, clients can access financial information in real time. The firm also offers annual tax support plans and tailored financial planning and risk management aimed at helping clients manage accounting and tax exposure.
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Delovna mesta v podjetju

Bilingual Spanish Merchant Support Analyst (Hybrid, United States)

Support merchants in Spanish and English by phone, email, chat, and translation. Help ZeroRisk manage payment risks and maintain PCI DSS compliance.

USZdružene države Amerike
19 $ – 22 $ / ura
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaZahtevani Jezik: španščinaInženir podpore

Opis

  • Manage inbound and outbound customer calls in Spanish and English.
  • Work with colleagues and other departments to resolve customer issues and escalate complex cases.
  • Follow PCI standards, industry practices, and security protocols.
  • Record customer interactions, inquiries, actions, and resolutions in CRM or ticketing systems.
  • Meet or exceed KPIs for call quality, handling time, first-call resolution, and customer satisfaction.
  • Take part in quality reviews and coaching sessions.
  • Make additional callbacks that require Spanish-language support.
  • Translate between customers and departments when needed.
  • Assist customers in Spanish and English by email and chat.
  • Review or translate Spanish-language documents and product interfaces.

Zahteve

  • Fluent spoken and written Spanish.
  • High school diploma or equivalent; further education or certifications are preferred.
  • Customer service experience in a call center or similar setting.
  • Strong written and verbal communication, including the ability to explain technical information to non-technical customers.
  • Excellent listening and empathy, with a calm, professional approach to customer interactions.
  • Proficiency with CRM systems, call center software, and tools for managing customer interactions and data.
  • Professional experience using Microsoft tools and Google Docs is preferred.
  • Able to work independently and collaboratively in a fast-paced environment.
  • Able to work varied shifts, including mornings, evenings, and holidays, as business needs require.

Ugodnosti

  • Opportunities for career and salary growth.
  • Ongoing training and coaching.
  • A supportive, collaborative team environment.
  • Competitive compensation plans.
  • Flexible shift options, including mornings, evenings, and holidays.
  • Work that helps protect businesses from cyber threats and supports their compliance efforts.
  • Health, dental, and vision insurance for full-time employees after 30 days of employment.

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