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Sedgwick
Sedgwick
Sponsor pentru viza H1BAsistență medicalăConstrucțiiConsultanță
Sedgwick oferă organizațiilor din întreaga lume soluții tehnologice pentru gestionarea riscurilor, beneficiilor și a unor servicii de afaceri integrate. Activitatea sa include administrarea dosarelor de daună pentru accidente, sănătate, dizabilitate, compensații de șomaj și răspundere, precum și servicii de consultanță, contabilitate judiciară, inginerie judiciară, restaurarea proprietăților, protejarea mărcilor și prevenirea pierderilor. Sedgwick sprijină clienți din sectoare precum construcțiile, consultanța, sănătatea, agricultura și serviciile de mediu, punând un accent declarat pe diversitate, echitate, incluziune și practicile de mediu, sociale și de guvernanță.
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Locurile de muncă ale companiei

Bilingual Service Center Team Lead – Remote

Sedgwick seeks a bilingual Service Center Team Lead to oversee remote insurance-service call-center operations. The role supervises teams, improves quality, resolves customer issues, and develops staff in Florida or Texas.

USStatele Unite ale AmericiiFLFloridaTXTexasRemoteNormă întreagăSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăBilingv

Descriere

  • Build, implement, and maintain service delivery programs spanning quality assurance, client services, and workforce management
  • Evaluate team competencies and establish baseline opportunities for service improvement
  • Improve Service Center metrics and tracking systems to support program enhancements
  • Maintain records of training activities, colleague progress, and program effectiveness
  • Investigate and resolve customer service issues
  • Supervise a Service Center unit and track daily team performance
  • Monitor workloads and statuses, advise colleagues on complex matters, and resolve problems
  • Create, implement, and monitor staff development plans focused on customer service skills
  • Report unit issues and resolutions to upper management
  • Administer personnel policies and comply with staffing and training standards
  • Interview candidates, hire colleagues, and establish performance development plans
  • Lead colleague performance discussions
  • Provide support, guidance, leadership, and motivation
  • Support quality initiatives and complete other assigned duties

Cerințe

  • A bachelor's degree from an accredited college or university is preferred
  • Four years of call-center or customer-service experience, or an equivalent combination of education and experience, is required
  • Supervisory experience is preferred
  • Strong customer-service expertise, including call-center client processes and procedures
  • Excellent skills in team coaching, training, facilitation, and development
  • Excellent oral and written communication skills, including presentations
  • Excellent customer-service skills
  • Proficiency with PCs and Microsoft Office products
  • Strong analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work effectively in a team environment
  • Ability to meet or exceed Performance Competencies
  • Ability to manage work-related stress and multiple priorities simultaneously
  • Ability to meet deadlines
  • Ability to travel as required

Beneficii

  • Work-life balance
  • Caring workplace culture
  • Career growth opportunities
  • Equal opportunity workplace
  • Drug-free workplace
  • Reasonable accommodations when applicable and appropriate

Locuri de muncă similare

East Sussex County Council

Financial Assessment Assistant – East Sussex County Council (Hybrid)

East Sussex County Council
Sponsor pentru viza de lucrător calificatAsistență medicalăConstrucțiiLogistică
GBRegatul Unit
26.847 £ – 27.274 £ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăPlanificare și analiză financiară

Review financial assessments, respond to service users and stakeholders, and provide clear written outcomes. Support East Sussex residents with accurate, considerate service while working from the Eastbourne office at least one day each week.

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