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Sedgwick
Sedgwick
H1B vizos rėmėjasKonsultavimasStatybaSveikatos priežiūra
„Sedgwick“ visame pasaulyje veikiančioms organizacijoms teikia technologijomis grindžiamus rizikos valdymo, išmokų ir integruotus verslo sprendimus. Įmonės veikla apima nelaimingų atsitikimų, sveikatos, neįgalumo, nedarbo kompensacijų ir atsakomybės žalų administravimą, taip pat konsultavimo, teismo apskaitos, teismo inžinerijos, turto atkūrimo, prekės ženklo apsaugos ir nuostolių prevencijos paslaugų kūrimą. „Sedgwick“ aptarnauja statybos, konsultavimo, sveikatos priežiūros, žemės ūkio ir aplinkosaugos paslaugų sektorių klientus, daug dėmesio skirdama įvairovei, lygybei ir įtraukčiai bei aplinkosaugos, socialinės atsakomybės ir valdysenos praktikoms.
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Bilingual Service Center Team Lead – Remote

Sedgwick seeks a bilingual Service Center Team Lead to oversee remote insurance-service call-center operations. The role supervises teams, improves quality, resolves customer issues, and develops staff in Florida or Texas.

USJungtinės ValstijosFLFloridaTXTeksasasNuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: ispanųDvikalbis

Aprašymas

  • Build, implement, and maintain service delivery programs spanning quality assurance, client services, and workforce management
  • Evaluate team competencies and establish baseline opportunities for service improvement
  • Improve Service Center metrics and tracking systems to support program enhancements
  • Maintain records of training activities, colleague progress, and program effectiveness
  • Investigate and resolve customer service issues
  • Supervise a Service Center unit and track daily team performance
  • Monitor workloads and statuses, advise colleagues on complex matters, and resolve problems
  • Create, implement, and monitor staff development plans focused on customer service skills
  • Report unit issues and resolutions to upper management
  • Administer personnel policies and comply with staffing and training standards
  • Interview candidates, hire colleagues, and establish performance development plans
  • Lead colleague performance discussions
  • Provide support, guidance, leadership, and motivation
  • Support quality initiatives and complete other assigned duties

Reikalavimai

  • A bachelor's degree from an accredited college or university is preferred
  • Four years of call-center or customer-service experience, or an equivalent combination of education and experience, is required
  • Supervisory experience is preferred
  • Strong customer-service expertise, including call-center client processes and procedures
  • Excellent skills in team coaching, training, facilitation, and development
  • Excellent oral and written communication skills, including presentations
  • Excellent customer-service skills
  • Proficiency with PCs and Microsoft Office products
  • Strong analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work effectively in a team environment
  • Ability to meet or exceed Performance Competencies
  • Ability to manage work-related stress and multiple priorities simultaneously
  • Ability to meet deadlines
  • Ability to travel as required

Privalumai

  • Work-life balance
  • Caring workplace culture
  • Career growth opportunities
  • Equal opportunity workplace
  • Drug-free workplace
  • Reasonable accommodations when applicable and appropriate

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