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Sedgwick
Sedgwick
H1B vizasi homiysiKonsaltingQurilishSog‘liqni saqlash
Sedgwick butun dunyo bo‘ylab tashkilotlarga texnologiyaga asoslangan xatarlarni boshqarish, xodimlar imtiyozlari va integratsiyalashgan biznes yechimlarini taqdim etadi. Kompaniya baxtsiz hodisa, sog‘liq, mehnatga layoqatsizlik, ishsizlik kompensatsiyasi va javobgarlik bo‘yicha da’volarni boshqarish bilan birga, konsalting, sud-buxgalteriya ekspertizasi, sud-muhandislik ekspertizasi, mulkni tiklash, brendni himoya qilish va yo‘qotishlarning oldini olish xizmatlarini rivojlantiradi. Sedgwick qurilish, konsalting, sog‘liqni saqlash, qishloq xo‘jaligi va atrof-muhit xizmatlari kabi sohalardagi mijozlarni qo‘llab-quvvatlaydi hamda xilma-xillik, tenglik, inklyuzivlik va ekologik, ijtimoiy hamda korporativ boshqaruv amaliyotlariga e’tibor qaratishini bildiradi.
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Kompaniyadagi ish o‘rinlari

Bilingual Service Center Team Lead – Remote

Sedgwick seeks a bilingual Service Center Team Lead to oversee remote insurance-service call-center operations. The role supervises teams, improves quality, resolves customer issues, and develops staff in Florida or Texas.

USAmerika Qo‘shma ShtatlariFLFloridaTXTexasMasofaviyTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaIkki tilli

Tavsif

  • Build, implement, and maintain service delivery programs spanning quality assurance, client services, and workforce management
  • Evaluate team competencies and establish baseline opportunities for service improvement
  • Improve Service Center metrics and tracking systems to support program enhancements
  • Maintain records of training activities, colleague progress, and program effectiveness
  • Investigate and resolve customer service issues
  • Supervise a Service Center unit and track daily team performance
  • Monitor workloads and statuses, advise colleagues on complex matters, and resolve problems
  • Create, implement, and monitor staff development plans focused on customer service skills
  • Report unit issues and resolutions to upper management
  • Administer personnel policies and comply with staffing and training standards
  • Interview candidates, hire colleagues, and establish performance development plans
  • Lead colleague performance discussions
  • Provide support, guidance, leadership, and motivation
  • Support quality initiatives and complete other assigned duties

Talablar

  • A bachelor's degree from an accredited college or university is preferred
  • Four years of call-center or customer-service experience, or an equivalent combination of education and experience, is required
  • Supervisory experience is preferred
  • Strong customer-service expertise, including call-center client processes and procedures
  • Excellent skills in team coaching, training, facilitation, and development
  • Excellent oral and written communication skills, including presentations
  • Excellent customer-service skills
  • Proficiency with PCs and Microsoft Office products
  • Strong analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work effectively in a team environment
  • Ability to meet or exceed Performance Competencies
  • Ability to manage work-related stress and multiple priorities simultaneously
  • Ability to meet deadlines
  • Ability to travel as required

Imtiyozlar

  • Work-life balance
  • Caring workplace culture
  • Career growth opportunities
  • Equal opportunity workplace
  • Drug-free workplace
  • Reasonable accommodations when applicable and appropriate

O‘xshash ish o‘rinlari

Peraton

Senior Hybrid Connectivity Engineer

Peraton
H1B vizasi homiysiKonsaltingLogistikaSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariVAVirjiniya
112 000 $ – 179 000 $ / yil
OfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMuhandis
AWSBulutDNSKiberxavfsizlikKubernetesTarmoqlararo ekranlarTCP/IPTypeScript

Designs and troubleshoots connectivity across AWS classified cloud, Kubernetes, and on-premises networks. Supports Peraton’s national security and government technology missions.

Ochish