NeuraFlash
NeuraFlash
NeuraFlash este o companie de consultanță care ajută organizațiile să implementeze, să integreze și să administreze tehnologiile Salesforce și AWS. Activitatea sa combină inteligența artificială, automatizarea, integrarea datelor, analiza avansată și managementul schimbării, oferind servicii care acoperă operațiuni gestionate și soluții dedicate sectoarelor producției, comerțului cu amănuntul, comunicațiilor și serviciilor financiare. În calitate de partener Salesforce și AWS, NeuraFlash dezvoltă instrumente precum Agentforce Service Cloud și Voice pentru a sprijini operațiuni mai eficiente și servicii mai bune pentru clienți. Compania reunește specialiști în consultanță, producție și marketing pentru a furniza programe tehnologice adaptate nevoilor fiecărui client.

AWS Customer Engagement Manager

Lead delivery and customer relationships across complex AWS and Amazon Connect engagements at NeuraFlash. Guide sales-to-delivery transitions, distributed teams, and customer transformation initiatives.

Descriere

  • Manage customer relationships across a portfolio of AWS and Amazon Connect delivery engagements
  • Direct project teams, provide oversight, and act as an escalation contact
  • Maintain delivery quality while addressing client satisfaction, security, and compliance requirements
  • Set project and program direction from a product ownership perspective
  • Help customers measure outcomes, understand delivered value, and identify transformation opportunities
  • Support sales activities through discovery, scoping, estimation, staffing, and account growth planning
  • Move customers from sales into delivery through SOW reviews, role definition, kickoff, and onboarding
  • Coordinate staffing with operations, staffing, and business-unit leadership
  • Lead internal initiatives focused on delivery capabilities, enterprise methodology, and reusable assets
  • Promote AI-enabled approaches to solution delivery
  • Contribute to leadership efforts and support organizational growth and scaling
  • Travel up to 25% for customer projects and company events

Cerințe

  • Bring 10+ years of consulting experience spanning solution architecture, pre-sales advisory, and client-facing leadership
  • Have 5+ years of experience leading complex customer engagements or solution workstreams with teams of 15 or more
  • Bring 5+ years of experience architecting, selling, and delivering AWS solutions
  • Demonstrate deep knowledge of contact center and AWS solution design, including Amazon Connect or integrated CCaaS ecosystems
  • Show pre-sales expertise in discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP stakeholders
  • Have hands-on experience designing end-to-end architectures covering requirements, solution blueprints, user experience, integrations, data models, QA strategy, and go-live readiness
  • Understand the full software development lifecycle and program governance
  • Have managed distributed, cross-functional solution teams that include developers, technical architects, business analysts, and QA professionals
  • Have experience preparing statements of work, Level of Effort estimates, and Change Orders
  • Communicate clearly and use strong storytelling skills
  • Formal education is optional

Beneficii

  • Choose between remote and in-person work arrangements
  • Work within a flexible culture and schedule
  • Access travel opportunities for eligible roles, expected to reach up to 25%
  • Attend company town halls and meetings
  • Take part in team celebrations and social events

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