IT Talent Acquisition Specialist
Artemys
Recruit IT infrastructure professionals for Artemys, a digital transformation company. Lead sourcing and hiring while contributing to employer branding initiatives.
Open
NeuraFlash is a consulting company that helps organizations implement, integrate, and manage Salesforce and AWS technologies. Its work combines AI, automation, data integration, analytics, and change management, with services spanning managed operations and sector-focused solutions for manufacturing, retail, communications, and financial services. As a Salesforce and AWS partner, NeuraFlash develops tools such as Agentforce Service Cloud and Voice to support more efficient operations and customer service. The company brings together specialists across consulting, manufacturing, and marketing to deliver technology programs tailored to each client’s needs.
AWS Customer Engagement Manager
Lead delivery and customer relationships across complex AWS and Amazon Connect engagements at NeuraFlash. Guide sales-to-delivery transitions, distributed teams, and customer transformation initiatives.
Description
- Manage customer relationships across a portfolio of AWS and Amazon Connect delivery engagements
- Direct project teams, provide oversight, and act as an escalation contact
- Maintain delivery quality while addressing client satisfaction, security, and compliance requirements
- Set project and program direction from a product ownership perspective
- Help customers measure outcomes, understand delivered value, and identify transformation opportunities
- Support sales activities through discovery, scoping, estimation, staffing, and account growth planning
- Move customers from sales into delivery through SOW reviews, role definition, kickoff, and onboarding
- Coordinate staffing with operations, staffing, and business-unit leadership
- Lead internal initiatives focused on delivery capabilities, enterprise methodology, and reusable assets
- Promote AI-enabled approaches to solution delivery
- Contribute to leadership efforts and support organizational growth and scaling
- Travel up to 25% for customer projects and company events
Requirements
- Bring 10+ years of consulting experience spanning solution architecture, pre-sales advisory, and client-facing leadership
- Have 5+ years of experience leading complex customer engagements or solution workstreams with teams of 15 or more
- Bring 5+ years of experience architecting, selling, and delivering AWS solutions
- Demonstrate deep knowledge of contact center and AWS solution design, including Amazon Connect or integrated CCaaS ecosystems
- Show pre-sales expertise in discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP stakeholders
- Have hands-on experience designing end-to-end architectures covering requirements, solution blueprints, user experience, integrations, data models, QA strategy, and go-live readiness
- Understand the full software development lifecycle and program governance
- Have managed distributed, cross-functional solution teams that include developers, technical architects, business analysts, and QA professionals
- Have experience preparing statements of work, Level of Effort estimates, and Change Orders
- Communicate clearly and use strong storytelling skills
- Formal education is optional
Benefits
- Choose between remote and in-person work arrangements
- Work within a flexible culture and schedule
- Access travel opportunities for eligible roles, expected to reach up to 25%
- Attend company town halls and meetings
- Take part in team celebrations and social events
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