NeuraFlash
NeuraFlash
NeuraFlash एक परामर्श कंपनी है जो संगठनों को Salesforce और AWS तकनीकों को लागू करने, एकीकृत करने और प्रबंधित करने में सहायता करती है। इसका कार्य AI, ऑटोमेशन, डेटा एकीकरण, एनालिटिक्स और परिवर्तन प्रबंधन को जोड़ता है, तथा इसमें विनिर्माण, खुदरा, संचार और वित्तीय सेवाओं के लिए प्रबंधित संचालन और क्षेत्र-विशिष्ट समाधान शामिल हैं। Salesforce और AWS की साझेदार के रूप में, NeuraFlash अधिक कुशल संचालन और ग्राहक सेवा में सहायता के लिए Agentforce Service Cloud और Voice जैसे उपकरण विकसित करती है। कंपनी परामर्श, विनिर्माण और मार्केटिंग के विशेषज्ञों को एक साथ लाकर प्रत्येक ग्राहक की आवश्यकताओं के अनुरूप तकनीकी कार्यक्रम प्रदान करती है।

AWS Customer Engagement Manager

Lead delivery and customer relationships across complex AWS and Amazon Connect engagements at NeuraFlash. Guide sales-to-delivery transitions, distributed teams, and customer transformation initiatives.

विवरण

  • Manage customer relationships across a portfolio of AWS and Amazon Connect delivery engagements
  • Direct project teams, provide oversight, and act as an escalation contact
  • Maintain delivery quality while addressing client satisfaction, security, and compliance requirements
  • Set project and program direction from a product ownership perspective
  • Help customers measure outcomes, understand delivered value, and identify transformation opportunities
  • Support sales activities through discovery, scoping, estimation, staffing, and account growth planning
  • Move customers from sales into delivery through SOW reviews, role definition, kickoff, and onboarding
  • Coordinate staffing with operations, staffing, and business-unit leadership
  • Lead internal initiatives focused on delivery capabilities, enterprise methodology, and reusable assets
  • Promote AI-enabled approaches to solution delivery
  • Contribute to leadership efforts and support organizational growth and scaling
  • Travel up to 25% for customer projects and company events

आवश्यकताएँ

  • Bring 10+ years of consulting experience spanning solution architecture, pre-sales advisory, and client-facing leadership
  • Have 5+ years of experience leading complex customer engagements or solution workstreams with teams of 15 or more
  • Bring 5+ years of experience architecting, selling, and delivering AWS solutions
  • Demonstrate deep knowledge of contact center and AWS solution design, including Amazon Connect or integrated CCaaS ecosystems
  • Show pre-sales expertise in discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP stakeholders
  • Have hands-on experience designing end-to-end architectures covering requirements, solution blueprints, user experience, integrations, data models, QA strategy, and go-live readiness
  • Understand the full software development lifecycle and program governance
  • Have managed distributed, cross-functional solution teams that include developers, technical architects, business analysts, and QA professionals
  • Have experience preparing statements of work, Level of Effort estimates, and Change Orders
  • Communicate clearly and use strong storytelling skills
  • Formal education is optional

लाभ

  • Choose between remote and in-person work arrangements
  • Work within a flexible culture and schedule
  • Access travel opportunities for eligible roles, expected to reach up to 25%
  • Attend company town halls and meetings
  • Take part in team celebrations and social events

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