Pearson VUE
Pearson VUE
Pearson VUE oferă servicii de testare computerizată și certificare pentru organizații din sectoare precum consultanța, sănătatea și logistica. Platforma sa sprijină examenele de certificare și examenele profesionale cu miză ridicată și include instrumente pentru programarea examenelor, resurse pentru candidați și adaptări pentru susținerea testelor. Ajutând organizațiile care administrează examenele să evalueze competențele și permițând candidaților să își valideze cunoștințele, Pearson VUE contribuie la dezvoltarea profesională și la stabilirea standardelor în industrie. Contextul de recrutare al companiei include o echipă internațională numeroasă, axată pe furnizarea evaluărilor și pe experiența candidaților.

Advanced Customer Service Associate — Pearson VUE (Hybrid, UK)

Support Pearson VUE qualification learners, schools, colleges, and centres with customer service across phone, email, and live chat. Manage registration, certification, administration, and complex enquiries.

Descriere

  • Provide high-quality customer service through phone, email, and live chat
  • Assist with qualification administration and certification-related enquiries
  • Handle complex customer issues with confidence and empathy
  • Collaborate effectively with internal Pearson teams
  • Develop strong working relationships with schools, colleges, and centres
  • Stay informed about developments across the education sector
  • Represent Pearson at customer and centre network events after becoming established in the role

Cerințe

  • Previous customer service experience or transferable experience in a customer-facing role
  • A genuine interest in helping people and resolving problems
  • Clear and confident verbal and written communication skills
  • Capacity to work independently while contributing effectively to a team
  • Comfort using several systems and digital platforms
  • Ability to remain composed and professional in high-pressure situations
  • An adaptable, motivated approach and willingness to learn
  • Availability from Monday to Friday
  • Willingness to work rotating shifts between 8am and 5pm

Beneficii

  • 25 days of annual leave, rising to as many as 30 days
  • Ability to purchase or sell up to five additional holiday days
  • Pension plan with matched employer contributions
  • Private medical and dental insurance
  • Digital GP access and wellbeing support
  • Cycle to work scheme
  • Paid volunteering days
  • Retail and leisure discounts
  • Hybrid working arrangement
  • Development opportunities, training, and scope for long-term career progression

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