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Pearson VUE
Pearson VUE
1,001 – 5,000 Employees
ConsultingHealthcareLogistics
Pearson VUE delivers computer-based testing and credentialing services for organizations across sectors including consulting, healthcare, and logistics. Its platform supports high-stakes certification and professional exams, with tools for exam scheduling, candidate resources, and testing accommodations. By helping test owners assess skills and enabling candidates to validate their knowledge, Pearson VUE contributes to professional development and industry standards. The company’s hiring context spans a large international team focused on assessment delivery and the candidate experience.
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Advanced Customer Service Associate — Pearson VUE (Hybrid, UK)

Support Pearson VUE qualification learners, schools, colleges, and centres with customer service across phone, email, and live chat. Manage registration, certification, administration, and complex enquiries.

GBUnited Kingdom
£26,228 / year
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Provide high-quality customer service through phone, email, and live chat
  • Assist with qualification administration and certification-related enquiries
  • Handle complex customer issues with confidence and empathy
  • Collaborate effectively with internal Pearson teams
  • Develop strong working relationships with schools, colleges, and centres
  • Stay informed about developments across the education sector
  • Represent Pearson at customer and centre network events after becoming established in the role

Requirements

  • Previous customer service experience or transferable experience in a customer-facing role
  • A genuine interest in helping people and resolving problems
  • Clear and confident verbal and written communication skills
  • Capacity to work independently while contributing effectively to a team
  • Comfort using several systems and digital platforms
  • Ability to remain composed and professional in high-pressure situations
  • An adaptable, motivated approach and willingness to learn
  • Availability from Monday to Friday
  • Willingness to work rotating shifts between 8am and 5pm

Benefits

  • 25 days of annual leave, rising to as many as 30 days
  • Ability to purchase or sell up to five additional holiday days
  • Pension plan with matched employer contributions
  • Private medical and dental insurance
  • Digital GP access and wellbeing support
  • Cycle to work scheme
  • Paid volunteering days
  • Retail and leisure discounts
  • Hybrid working arrangement
  • Development opportunities, training, and scope for long-term career progression

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